Customer Service & Sales Representative for US-Based eCommerce Retailer - Remote

If you excel in a fast-paced but fun environment where your colleagues are your friends, this is it.

We value quality over quantity. We don't focus on your individual stats, time, etc., but on our team's performance as a whole and feedback from customers. Our whole company works remotely and CS is no different. Generally, we are pretty flexible - you need to cover call hours but life happens and we get that.

Get the job done, get it done excellently, create solid (or decent, ya know) bonds with your teammates, be ready to have some fun but also be the kinda person who is just going to buckle down and work hard because it's what you believe in and not to hit some targets.

If you want to be noticed, make sure your tone reflects this, and show us some personality in your response! If you want us to look into your application, make sure to:

1. Title your application the following: "[Your favorite color] - Customer Service & Sales Position" (Example: "Green - Customer Service & Sales Position".) This is so we can filter out bots and actual, real people.
2. Send us a short Vocaroo.coUpgrade to see actual infossage on why you want this job.

Then we'll look into your application further.

What you'll bring:

- At least 5 years experience in Customer Service and/or Sales
- At least 1 year of experience with Shopify (find/edit orders, process refunds, etc)
- Empathetic, down-to-earth, casual attitude towards customers.
- Exceptional written and oral English communication skills.
- Self-directed - must possess the ability to work on one's initiative without constant supervision.
- Ability to prioritize quickly; things get busy at times and we need to rely on you to know what's most important.
- Experience with modern help-desk software (like Zendesk, Freshdesk, Gorgias, etc). We use Gorgias.
- Proficiency in Google Drive, Sheets, and Docs.

How you'll contribute:

- Receive phone calls and return voicemails from customers.
- Handle fast-paced short chats/texts.
- Review any open tickets and address as many new tickets as comfortably possible.
- Communicate with the CS team about emerging issues or problems.
- Be present and available on Slack for effective communication with the CS team.
- Participate in video call meetings with the CS team or CS Director at any given point - usually in a time frame around your schedule.
- Ability to work 9 AM-5 PM Mountain Time.
- Help your team and give advice.
- Provide suggestions and input.
- Assist in training any new hires.

What we'll bring:

- Competitive base hourly pay.
- Commission on closed sales.
- Bi-weekly payouts.
- 13th month bonuses.
- Collect 1 day of vacation per month, converted to cash equivalent if not used by EOY.
- Chill but high-performing workplace and responsive contact with owner and colleagues.

Some of our employees can make upwards of $1,500-$2,000 USD per month when closing many deals.

Thanks for having a look and good luck! Remember to title your application correctly.