IT Helpdesk Technical Support | QA Tester

**Job Position: Technical Support Specialist**

Are you ready to join a growing, Australian-based company and become an integral part of our expanding technical support team? We are excited to offer an opportunity for a dedicated individual to join us in the role of Level 1 Technical Support Specialist. This is a remote work-from-home (WFH) position, and we are seeking a candidate who can commit to working from 9 AM to 5 PM AEDT. If you're passionate about technology, possess a strong command of English, and aspire to be a long-term, stable member of our team, we encourage you to read on.

**Position Overview:**

As a Level 1 Technical Support Specialist, your primary responsibilities will include providing phone and email-based technical support for desktop applications, cloud Software as a Service (SaaS) applications, and a modest amount of Quality Assurance (QA) testing. You will play a critical role in assisting our clients in resolving their technical issues, ensuring their experience with our products and services is top-notch.

**Key Qualifications:**

- *Technical Aptitude:* General knowledge of computer networking, servers, switches, VPNs, Citrix, and related technologies will be advantageous in this role. Your ability to grasp and troubleshoot technical issues efficiently is essential.

- *Communication Skills:* Expertise in the English language, both written and spoken, is a fundamental requirement. Effective communication is key to delivering excellent support to our clients.

- *Stability and Growth:* We are looking for a dedicated individual who envisions a long-term commitment with our company. We are committed to providing opportunities for your professional growth and development as our company expands.

**Position Details:**

- *Location:* Remote work-from-home (WFH) position, allowing you to work from the comfort of your own space.

- *Working Hours:* The role requires you to work from 9 AM to 5 PM AEDT, providing a stable and predictable work schedule.

- *Responsibilities:*
- Provide technical support via phone and email for desktop and cloud-based applications.
- Conduct Quality Assurance (QA) testing to ensure product quality.
- Collaborate with the team to resolve complex technical issues.
- Continuously update and expand your technical knowledge to stay current with industry trends.

**Why Join Us:**

- Be a part of a dynamic and growing Australian-based company.
- Work in a remote WFH role with flexible working hours.
- Build and refine your technical skills while contributing to the success of our clients.
- Opportunity for long-term career growth within the organization.

If you are a tech-savvy individual with a passion for delivering exceptional technical support, we encourage you to apply for the Technical Support Specialist position. Join us in our mission to provide top-tier support to our clients and become a valued, long-terUpgrade to see actual infomber of our team. We look forward to welcoming you to our company as we continue to expand and succeed together.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We are excited to hear from you!