Customer Success Manager with Great Experiences in an e-Commerce Industry

Are you passionate about building strong relationships with customers, ensuring their satisfaction, and driving business growth? If so, we have a fantastic opportunity for you! Our company is looking for a dedicated and motivated individual to join our team as a Customer Success Manager.

About Us:
At Sidekicks, we are committed to delivering top-notch products/services and providing an exceptional customer experience. As a Customer Success Manager, you will play a crucial role in achieving this goal by working closely with our valued customers to understand their needs and ensure they receive the best possible service. To know more about us, you can check our website at sidekicks.co

Position: Customer Success Manager
Working Hours: 8:00 AM - 5:00 PM EST (Mondays - Fridays)

Qualifications:
– Must speak and write EXCELLENT English
– Expert in HUBSPOT
– Expert in KLAVIYO
– Has knowledge in Digital Marketing
– Comfortable in making phone calls via Zoom to have strategic conversations with clients
– Can handle regular CS, escalation and retention calls

Key Responsibilities:
– Maintain detailed customer records in our CRM system.
– Proactively engage with customers to build strong, long-lasting relationships.
– Understand customer needs and provide tailored solutions.
– Monitor customer accounts and ensure their success with our products/services.
– Collaborate with the sales and support teams to address customer concerns.
– Gather and analyze customer feedback to drive product improvements.
– Develop and implement strategies to increase customer satisfaction and retention.

If you are organized and a results-driven individual, we want to hear from you! Join our team!

To apply for this position, fill out this form:
forms.gle/ueL58hCRqZq15WyX7