Quality Assurance Specialist - Cold Calling

Digsy, Inc is looking for a phenomenal Quality Assurance Specialist - focusing in Cold Calling - to help us provide the best support for our cold callers and service to our Clients!

ABOUT DIGSY
Digsy, Inc is an online commercial real estate platform, based in the USA, that provides agents with products and remote services to help grow their businesses (Upgrade to see actual info).

ABOUT THE ROLE
Role: Remote Services Quality Assurance Specialist
Hours: Full-Time, 9am to 5pm Pacific Standard Time
Location: Philippines (Remote)
Pay: Starting at $6.50/hr USD

DAY-TO-DAY RESPONSIBILITIES:
- Conducting monthly performance and campaign reviews of assigned Virtual Assistants
- Proactively investigate and assess production of Cold Calling Virtual Assistants:
- Data collection and analysis of campaigns
- Accurate reporting of progress and/or issues in production
- Filtering out ‘red flag’ campaigns to prioritize in rotation
- In-depth call listening and campaign review
- Assessment of submitted leads to ensure they are aligned with Client’s requirements
- Review of VA’s databases for accurate reporting
- Coaching and re-training of Virtual Assistants - can include:
- Re-writing scripts to improve VA’s performance and campaign
- Adjusting process documents for maximum efficiency
- Effective coaching and communication to fix any issues that are encountered
- Perform follow-ups to ensure any adjustments made are being properly executed
- Help improve client retention by:
- Fulfilling all above duties
- Consistently communicating with Quality Assurance Team on action plans and goals
- Timely reporting to QA Success Manager for any Client outreach


WHAT WE'RE LOOKING FOR:
- Minimum 1 year of cold calling experience
- Multiple years of team management or lead experience (coaching and training experience acceptable)
- Has an entrepreneurial mindset and a strong desire to work and help build a startup company
- Enjoys new projects, tasks, and workdays that look a little different every day
- Is wildly curious, enjoys the challenge of identifying and solving problems by streamlining processes (your mantra: work
smarter, not harder)
- Excellent command of the English language (written and spoken)
- Remote work experience
- Loves working with a team and works well with various personalities
- Exceptional attention to detail and data management skills
- Great time management and prioritization skills
- Able to use software and technology comfortably
- Is coachable, can handle feedback from others, and has the willingness to try new things



TECHNICAL REQUIREMENTS
- Reliable internet connection
- Back up power and internet
- Good webcam and good headset
- Presentable background for video calls

BONUS POINTS
- Knowledge of the commercial real estate industry or startup experience
- Knowledge and experience with CRMs, Airtable, Notion, or G-Suite

WHAT WE OFFER
- Being part of a great tech startup with an amazing team and investors
- Unmetered vacation and sick day policy - We don't limit how many days a year you get. If you work hard and need time off,
then you deserve it. Days you miss for vacation/sick time are paid. (Subject to eligibility and approval)
- 100% Remote
- Team off early on Fridays


HOW TO APPLY
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