Customer Service & Sales Supervisor / Social Media Manager

Overview

Looking for full-time work (8 hours/day)

at $16.00/hour ($2,816.00/month)

Bachelors Degree in Mass Communication

Last Active

November 26th, 2024 (today)

Member Since

November 22nd, 2019

Profile Description

Sales Team LeaderTeam Lead ManagerSocial Media ManagerCustomer Service SupervisorAccount Executive4 yrs in BPO industryMore than 3 years in working remotely and handling clients succesfully
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A global Social Media Manager. I help entrepreneurs gain more profit and aspiring celebrities gain more followers through Social Media Marketing and Management. But aside from being a social media manager I am also a Seasoned Customer Service and Sales Supervisor with over six years of hands-on experience. I thrive in dynamic environments, leading teams to surpass targets while nurturing long-term client relationships. Proficient in problem-solving and adept at leveraging technology to streamline operations, my focus is always on delivering exceptional service. With a strong track record of driving sales growth and team success, I bring a blend of leadership, empathy, and a customer-first mindset to every interaction.
I work in BPO for more than 5 years now. I started as an Account Executive and Technical Support Representative in Teleperformance Philippines under Comcast Account. I transferred to Flatworld Solutions and and got hired as a Technical Support Upgrade to see actual info less than 2 years I got promoted as a Customer Service Supervisor, Team Lead Manager, and a Social Media Manager of a world renowned brand known for the first maker of AppleUpgrade to see actual info Gummy and stayed with the job for another 2 years. My last job was a Sales Team Leader with a one-of-a-kind international B2B online marketplace for factory direct industrial equipment, parts and supplies headquartered in California. I handle a team with excellent skills in sales and customer service through phone, email, and chats. 
I have invested in Leadership, Customer Service, Social Media Management, and Virtual Assistant trainings. I am very flexible and independent. I make the job done!
Skills? Proficient in Microsoft Office Suite: advanced Excel, Word, advanced Power Point, Microsoft 365, Outlook, One Note, ? Google Suites: Docs, Sheets, Forms, Slides.? Social Media: Napoleon Cat, Manychat, Facebook, Instagram, Twitter, Pinterest, Skype, Zoom, LinkedIn, posts, giveaways, customer interaction.? Ecommerce: Shopify, Limelight, Magento, Gadget, Netsuite, and other CRMs? Helpdesk: Zendesk and Freshdesk? Virtual Call Center: Five9 VCC and VUpgrade to see actual info? Project Management Skills: Task management, engagement, prioritization, delegation, task separation, scheduling, and risk management. ? Video Editors App/Software: Canva, Power Director Pro, Kine Master, Sony Vegas Pro? WordPress, SEO, digital marketing, journalism, creative and technical writing.