Customer service representative

Overview

Looking for part-time work (4 hours/day)

at $9.09/hour ($800.01/month)

Associate degree

Last Active

December 21st, 2024 (9 days ago)

Member Since

November 18th, 2019

Profile Description

Fulfillment Agent (e-commerce)Fulfilling online orders from Curated warehouse using Shopify, and processing orders from Partner merchants. Contacting merchants via call, chat, or email for follow-up to avoid issues that may arise in the order fulfillment process.
Invoicer Entering orders into the company's financial system (Kashoo). Updating and adding new customer accounts. Responsible for maintaining current records of collected payments, sending invoices, and updating customer information. Another task as well as sending picture orders using different platforms (e.g., Amazon, Costco)
Benefits CenterBenefits & Eligibility Customer Service Representative - Inbound                       Answered customers’ and providers' inquiries about health insurance            including dental, prescription vision, and medical. Helped them navigate through            the portal and explained the coverage and benefits they can get from their plan.
Updated and maintained the Dun & Bradstreet database for businesses in the US.
Listened to recorded calls, encouraged good practices, and discouraged bad
ones. Identified calls failing to meet predefined standards set by the clients and
identified the problems. Assisted in agents’ training and refreshers.

Answered customers’ inquiries about products and services, and offered the best options that suit their needs (e.g. Plan and Account changes, Activation).
Handled basic troubleshooting for customers’ prepaid mobile phone issues.

Answered customers’ inquiries and billing concerns. Collected payments on the past due bill and set up payment extensions based on customers’ financial situation.

Answered customers’ concerns about Store Refunds, Store Policies, and Coupon problems. Created report and sent it to the appropriate Department for any complaints from the customers and Dollar General employees.

Employee Relations Representative (Store employees)
Inbound, outbound, and email support for Delivery, Ordering, and Trucking services.

Prescreened clients and helped them to apply for a mortgage or to refinance their property. Transferred customers’ call to a Mortgage consultant to provide their best loan options.