Erika
Chat Support Specialist and Social Media Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
January 12th, 2025 (7 days ago)
Member Since
November 10th, 2019
Profile Description
Hello there! With one year of dedicated experience as a chat specialist, I’ve had the pleasure of helping customers feel heard, supported, and empowered. My role is about more than just answering questions—it's about providing a smooth, friendly experience that leaves people smiling and confident. I bring patience, empathy, and a solutions-oriented mindset to each interaction, aiming to make every conversation feel personal and positive.
Top Skills
Customer Support » Active Listening
Experience: 6 months - 1 year
I create a comfortable space for customers to share their needs, making sure they feel understood and valued.
Office and Administration » Communication
Experience: 6 months - 1 year
My priority is making complex information simple and accessible. Whether it’s guiding a customer through an issue or clarifying details, I adapt my language to meet them right where they are.
Office and Administration » Creative Problem Solving
Experience: 6 months - 1 year
I excel at thinking on my feet, swiftly identifying solutions and providing accurate information to resolve customer concerns effectively.
Other Skills
Marketing » Social Media Management
Experience: 6 months - 1 year
Office and Administration » Time Managment
Experience: 6 months - 1 year
Balancing multiple chats is all in a day’s work! I’m adept at keeping a close eye on time while still delivering quality assistance.
Basic Information
- Age
- 24
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Marikina, Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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