Erika

Chat Support Specialist and Social Media Manager

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 25th, 2025 (9 days ago)

Member Since

November 10th, 2019

Profile Description

Hello there! With 2 years of dedicated experience as a Customer Service for both voice and chat, I’ve had the pleasure of helping customers feel heard, supported, and empowered. My role is about more than just answering questions—it's about providing a smooth, friendly experience that leaves people smiling and confident. I bring patience, empathy, and a solutions-oriented mindset to each interaction, aiming to make every conversation feel personal and positive.

Top Skills

Customer Support » Active Listening

Experience: 6 months - 1 year

I create a comfortable space for customers to share their needs, making sure they feel understood and valued.

Office and Administration » Communication

Experience: 6 months - 1 year

My priority is making complex information simple and accessible. Whether it’s guiding a customer through an issue or clarifying details, I adapt my language to meet them right where they are.

Office and Administration » Creative Problem Solving

Experience: 6 months - 1 year

I excel at thinking on my feet, swiftly identifying solutions and providing accurate information to resolve customer concerns effectively.

Other Skills

Marketing » Social Media Management

Experience: 6 months - 1 year

Office and Administration » Time Managment

Experience: 6 months - 1 year

Balancing multiple chats is all in a day’s work! I’m adept at keeping a close eye on time while still delivering quality assistance.

Basic Information

Age: 24

Gender: Female

Website: Sign Up with Pro Account to View

Address: Marikina, Manila

Tests Taken: IQ
Score: 124: DISC
Dominance: 36%
Influence: 10%
Steadiness: 15%
Compliance: 39%: English
C1(Advanced)