Call Center Agent Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

College Graduate
ICT ( Information and Communication Technology 

Last Active

November 21st, 2024 (yesterday)

Member Since

November 5th, 2019

Profile Description

Hi, I’m Upgrade to see actual info, a dedicated and results-oriented Call Center Specialist with over 6 years of experience in the industry. I excel in cold calling, appointment setting, and lead generation, having worked on various successful campaigns including Auto Insurance, Health and Home Insurance, Student Loans, Mass Tort Law Firms, Medicare/Advantage Plans/Supplement Plans, Collections, and Debt Consolidation. Key Highlights: Proven track record of increasing lead generation by 150% and consistently exceeding appointment-setting targets. Expertise in using advanced dialers such as Five9, Convoso, Zoiper, and Chase Data to streamline call processes and improve efficiency. Proficient in utilizing tools like Google Sheets, Drive, Forms, Canva, Adobe Premiere Pro, ChatGPT, Upgrade to see actual info, Skype, and Photoshop to manage data, create content, and enhance communication. Recognized for excellent organizational skills, flexibility, and the ability to quickly adapt to new systems and environments. Strong communicator and team player, with a passion for continuous improvement and delivering exceptional customer service. I am highly skilled in developing effective call scripts, implementing process improvements, and conducting comprehensive training programs to boost team productivity. My innovative approach and commitment to excellence have consistently led to improved performance and customer satisfaction. I am excited about the opportunity to bring my expertise and dedication to your team and help drive your business success. Let’s connect and explore how I can contribute to your company’s growth! 

Skills: 
Cold Calling 
Appointment Setting
Lead Generation Campaign 
ManagementData
Management Content
Creation Training and Development Customer Service Excellence 

Feel free to reach out to me for any call center needs or projects you have. I look forward to working with you!