Customer Service Quality Assurance Specialist

Overview

Looking for full-time work (9 hours/day)

at $4.20/hour ($831.60/month)

Bachelors degree

Last Active

November 11th, 2024 (2 days ago)

Member Since

October 23rd, 2019

Profile Description

I worked with Best Choice Products online shopping as
* Customer Service Representative - email, phone and chat support
* Voice of the Customer transcriber
* Refund using Amazon Seller, Shopify, Wallmart Seller, Channel Advisor and Salesforce
* Quality Assurance Specialist - audit calls, email and chat using Zendesk and google forms

CANDID
* Quality Assurance Specialist - audit invoice submission and insurance used to dentists

Quality Assurance Specialist for Sales Campaign - audit calls, provide quality feedback, Created Process for Campaign Diagnostics through live call monitoring
* WOMPLY
* Auto Insurance
* Medical Insurance
* Merchant Account
* Non-profit Account

Campaign Manager for a Non- Profit Campaign (Fundraising for Veterans Association)
* Deliver quality transfers
* Hitting End of Day pledge qouta
* Manage data/leads
* Manage Vici Dial
* Client Communication
* Sending End of Day, End of Week and End of Month Report

Customer Service Representative for Comcast billing

Appointment Setter for Road show and Online Webinars for Level Platforms Company

Platform I worked with
* Zendesk
* Amazon Seller and Amazon Central
* Shopify
* Wallmart Seller
* Channel Advisor
* Salesforce
* Vici Dial
* Five9

I specialized in delivering Quality Performance and client satisfaction.