Customer Service and Virtual assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

October 13th, 2024 (yesterday)

Member Since

October 18th, 2019

Profile Description

Areas of Expertise
• Inbound Calls Management
• Online Research
• Data Entry
• Emails Management
• Customer Service
• Order Processing
• Quality Control on calls
• Chat Handling
Professional Experience
Sutherland Global Services Tarlac
(January 2009 - April 2019)
Customer Service Representative
Handled retention account
Provided world-class service to customers
Suggested solutions to issues and inquiries of customers
Quality Analyst
Handled team with 20-30 agents
Monitor the KPI of agents
Joins weekly offline and voice calibrations
Sends reports for Independent Onshore Audits
Audits calls and chats in an estimated 100 per week
Facilitate QA talks and practice mock calls to new hires
Facilitate call listening and huddles to focus agents
Pluto99 LLC
Virtual Assistant (April 2019 - September 2019)
Process Orders
Search Profitable Items for an E-commerce business
Sends Emails to customers 
Conturve (September 2019 to present) Customer service 
sends email 
Sending and creating reports