Customer Service Representative / Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 6th, 2025 (2 days ago)

Member Since

October 13th, 2019

Profile Description

Simplify
Living Australia
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- Simplify Living Australia provides the highest quality travel accessories to bring convenience, ease, and safety to your next adventure. No matter who you are, or where your next journey might take you, we've got you covered.
 
Customer
Service Representative (Seasonal)
October 2024 – December 2024
 
·  Using the tool Shopify and Gorgias
·  Assisting customers with queries promptly through Gorgias Email, responding to    ??Facebook Messenger and Facebook posts.
· Billing and processing of orders and refunds.
· Processing orders and checking shipping statuses.
· Communicating with suppliers regarding stocks.
· Using Google Sheet for double-checking stocks, tracking, and refunds.
· Using Slack and Zoom as a communication channel.
 
Digisky Ltd - KT Digital
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- At DigiSky Ltd, we provide remote collaboration, account management, and video
editing services for businesses of all sizes.
- KT Digital provides photography services to a wide spectrum of clients ranging from public schools to multinational companies, with a special emphasis on the preschool sector where we currently serve more than 800 schools on an annual basis.
 
Virtual Assistant:
Graphic Designer and Payroll Technician / Assistant
January 2024 – December 2024

· Using the tools Info – Tech, Jotform, and Quick HR to check the attendance of each photographer and adjust their logged-in and out time. 
· Using Upgrade to see actual info, Upgrade to see actual info, and Builtin for Lead generation resources.
· Using Google Sheets and Microsoft Excel for double checking and manual calculations of their payment.
· Using Canva and Photoshop for graphic designing and Upgrade to see actual info and ClickUp to
upload the graphic designs created.
· Using Zoom, WhatsApp, and Google Chat as communication channels.
 
 
BARK
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At BARK, we want to make dogs as happy as they make us. Because dogs and humans are better together.
 
Happy Ambassador (Customer Service Representative)
January
2021 – November 2023
 
• Using the tools Zendesk, Shopify, Recurly, Gladly, Slack, Lessonly, and Microsoft Office
• Assisting customers with queries promptly through Zendesk and Gladly (Chats, Email, and Texts).
• Billing and processing of orders and refunds.
• Processing orders and checking shipping statuses.
 
 
HUBBLE / ContactsCart
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Hubble is a new brand of contact lenses. Daily contacts. Half the price. 
 
Customer Service Representative
February 2019 – December 2020
 
• Using the tools Zendesk for our email and phone support and Tidio for chat support.
• Using Shopify and Recharge to check and update customer information and
orders.
• Using Stripe for payment systems.
• Answering and helping each customer regarding their contact lens prescription.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
 
 
 
 
Cerebral
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Cerebral is a mental health subscription that provides clients with ongoing, comprehensive access to online care and medication management for anxiety, depression, and insomnia for one flat monthly rate.

Live Chat Customer Service Representative and Customer Service Representative (Emails)
July 17, 2020 – September 2020 (Part time job)

• Using the tool EMR for our live chat support and Zendesk for our email support
• Using Chargebee for payment systems.
• Answering customer’s queries in under 2 minutes for our live chat support.
• Helping the customer dUpgrade to see actual info on what medication or package should they be using.
 
Awesome OS - IPSY
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Ipsy is a monthly subscription service that provides subscribers with a makeup bag of five deluxe cosmetics samples. The products include skincare items, perfumes, nail and skin products, and makeup based on user’s preferences.
 
Customer
Service Representative
August 2016 – February 2019
 
• Using the tools Sales Force Desk and Dexai for our email support 
• Attracts potential customers by answering product and service questions; and suggesting information about other products and services. 
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
 
 
Tie-Ups™
Dubai Mall
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Tie-Ups™ originated in Italy, and is the evolution of customizable belts, offering a wide range of innovative colors, patterns & shapes.
 
Sales
Representative
August 2015 – February 2016
 
• Provides direct customer service on the products on display
• Answers customer inquiries
• Identifies sales opportunities and follow up on existing accounts for business development
• Creates and executes appropriate strategic plans to bring in more business
• Handles and resolves customers’ complaints
• Explains products’ value to customers
•Processes payments and conducts stock inventory and reports