Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

October 13th, 2019

Profile Description

Simplify
Living Australia
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<!--[if !supportLists]-->-      
<!--[endif]-->Simplify Living Australia provides the highest
quality travel accessories to bring convenience, ease, and safety to your next
adventure. No matter who you are, or where your next journey might take you,
we've got you covered.
 
Customer
Service Representative
October
2024 – December 2024
 
<!--[if !supportLists]-->·        
<!--[endif]-->Using the tool Shopify and Gorgias
<!--[if !supportLists]-->·        
<!--[endif]-->Assisting customers with queries promptly
through Gorgias Email, responding to Facebook Messenger and Facebook posts.
<!--[if !supportLists]-->·        
<!--[endif]-->Billing and processing of orders and refunds.
<!--[if !supportLists]-->·        
<!--[endif]-->Processing orders and checking shipping statuses.
<!--[if !supportLists]-->·        
<!--[endif]-->Communicating with suppliers regarding stocks.
<!--[if !supportLists]-->·        
<!--[endif]-->Using Google Sheet for double-checking stocks,
tracking, and refunds.
<!--[if !supportLists]-->·        
<!--[endif]-->Using Slack and
Zoom as communication channels.
 
Digisky Ltd - KT Digital
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<!--[if !supportLists]-->        -       <!--[endif]-->At
DigiSky Ltd, we provide remote collaboration, account management, and video
editing services for businesses of all sizes.
<!--[if !supportLists]-->       -      
<!--[endif]-->KT Digital provides
photography services to a wide spectrum of clients ranging from public schools
to multinational companies, with a special emphasis on the preschool sector
where we currently serve more than 800 schools on an annual basis.
 
Virtual Assistant:
Graphic Designer and Payroll Technician / Assistant
January 2024 – November
2024
 
<!--[if !supportLists]-->·        
<!--[endif]-->Using the tool Info – Tech, Jotform, and
Quick HR for checking the attendance of each photographer and adjusting
their logged-in and out time. 
<!--[if !supportLists]-->·        
<!--[endif]-->Using Upgrade to see actual info, Upgrade to see actual info, and Builtin
for Lead generation resources.
<!--[if !supportLists]-->·        
<!--[endif]-->Using Google Sheet and Microsoft Excel for
double checking and manual calculations of their individual payment.
<!--[if !supportLists]-->·        
<!--[endif]-->Using Canva
and Photoshop for graphic designing and Upgrade to see actual info and ClickUp to
upload
the graphic designs created.
<!--[if !supportLists]-->·        
<!--[endif]-->Using Zoom,
WhatsApp, and Google Chat as communication channels.
 
 
BARK
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At BARK, we want to make dogs as happy as they make
us. Because dogs and humans are better together.
 
Happy Ambassador (Customer Service Representative)
January
2021 – November 2023
 
<!--[if !supportLists]-->•      
<!--[endif]-->Using the tools Zendesk,
Shopify, Recurly, Gladly, Slack, Lessonly, Microsoft Office
<!--[if !supportLists]-->•      
<!--[endif]-->Assisting customers with queries in a timely manner
through Zendesk and Gladly (Chats, Email, and Texts).
<!--[if !supportLists]-->•      
<!--[endif]-->Billing and processing of orders and refunds.
<!--[if !supportLists]-->•      
<!--[endif]-->Processing orders and checking shipping statuses.
 
 
HUBBLE / ContactsCart
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Hubble is a new brand
of contact lenses. Daily contacts. Half the price. 
 
Customer Service Representative
February 2019 – December 2020
 
 
<!--[if !supportLists]-->•      
<!--[endif]-->Using the tools Zendesk for our email and phone
support and Tidio for chat support.
<!--[if !supportLists]-->•      
<!--[endif]-->Using Shopify and Recharge to check and update customer information and
orders.
<!--[if !supportLists]-->•      
<!--[endif]-->Using Stripe
for payment systems.
<!--[if !supportLists]-->•      
<!--[endif]-->Answering and helping each customer regarding their
contact lens prescription.
<!--[if !supportLists]-->•      
<!--[endif]-->Resolves product or service problems by clarifying the
customer's complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or
adjustment; and following up to ensure resolution.
 
 
 
 
Cerebral
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Cerebral is a mental health subscription that
provides clients with ongoing, comprehensive access to online care and
medication management for anxiety, depression, and insomnia for one flat
monthly rate.
Live Chat
Customer Service Representative and Customer Service Representative (Emails)
July 17, 2020 – September 2020 (Part time job)
<!--[if !supportLists]-->•      
<!--[endif]-->Using the tool EMR for our live chat support and Zendesk for our email support
<!--[if !supportLists]-->•      
<!--[endif]-->Using Chargebee for payment systems.
<!--[if !supportLists]-->•      
<!--[endif]-->Answering customer’s
queries in under 2 minutes for our live chat support.
<!--[if !supportLists]-->•      
<!--[endif]-->Helping the customer
dUpgrade to see actual info on what medication or package should they be using.
 
Awesome OS - IPSY
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Ipsy is a monthly subscription service which provides
subscribers with a makeup bag of five deluxe cosmetics samples. The products
include skincare items, perfumes, nail and skin products, and makeup based upon
user’s preferences.
 
Customer
Service Representative
August 2016 – February 2019
 
<!--[if !supportLists]-->•      
<!--[endif]-->Using the tools Sales Force Desk and Dexai
for our email support 
<!--[if !supportLists]-->•      
<!--[endif]-->Attracts potential customers by answering product and
service questions; suggesting information about other products and
services. 
<!--[if !supportLists]-->•      
<!--[endif]-->Maintains financial accounts by processing customer
adjustments. Recommends potential products or services to management by
collecting customer information and analyzing customer needs. Prepares product
or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed
 
 
Tie-Ups™
Dubai Mall
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Tie-Ups™ originated in Italy, is the evolution of
customizable belts, offering a wide range of innovative colors, patterns &
shapes.
 
Sales
Representative
August 2015 – February 2016
 
<!--[if !supportLists]-->•      
<!--[endif]-->Provides direct customer service on the products in
display
<!--[if !supportLists]-->•      
<!--[endif]-->Answers customer inquiries
<!--[if !supportLists]-->•      
<!--[endif]-->Identifies sales opportunities and follow up on
existing accounts for business development
<!--[if !supportLists]-->•      
<!--[endif]-->Creates and executes appropriate strategic plans to
bring in more business
<!--[if !supportLists]-->•      
<!--[endif]-->Handles and resolves customers’ complaints
<!--[if !supportLists]-->•      
<!--[endif]-->Explains products’ value to customers
<!--[if !supportLists]-->•      
<!--[endif]-->Processes payments and conducts stocks inventory and
reports