Current Employment Status:
Hired Full Time on Aug 26, 2023
Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelors degree
Last Active
November 30th, 2024 (yesterday)
Member Since
October 4th, 2019
Profile Description
Team Leader(BPO) - handled 12-20 agents in a team for over 4 years in Telco account
Real-Time Analyst(BPO) over 2 years with the ff redpinsibilities:
Intraday - Responsible in monitoring intraday operational performance
Scheduling - Ensure accurate and timely agent schedules
Execute system modifications (Schedule updates & queue moves) and or issue procedural notifications based on trigger events e.g. AHT, Volume, Attendance
Real-Time Assistance - Coordinate trouble tickets and escalate issues as required
Validating and approving agent’s requests while balancing operational performance, contractual requirements and the needs of the Business.
Strat Call - Initiate and execute plans for unusual call volume
Reporting - Track, update and report operational results
Customer Service Agent - 3years
Retention Agent - 2 years
Tools used:
Excel
Outlook
Powerpoint
CRM
MSWord
Top Skills
Other Skills
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Basic Information
- Age
- 44
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 43
- Influence: 17
- Steadiness: 14
- Compliance: 26
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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