Customer Support Expert | Dependable, Fast, and Engaging

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 30th, 2025 (4 days ago)

Member Since

October 3rd, 2019

Profile Description

Hi there!

I’m here to elevate your customer service with expert administrative support and a genuine passion for continuous improvement. My goal? To deliver top-tier service every time.

Key expertise: 

- Live Chat & Customer Care Excellence: Experienced in delivering outstanding live chat, email, and phone support, with a knack for quick and accurate problem resolution.

*Professional Call Handling: Managing calls professionally, ensuring each interaction is effective and customer-focused.
*Appointment Management: Expert in organizing schedules, setting appointments, and ensuring timely follow-ups.
*Inbox Mastery: Streamlining inboxes and providing prompt, thoughtful responses to customer inquiries.
*Issue Resolution: Adept at troubleshooting and resolving customer issues efficiently, turning challenges into positive experiences.
*Performance Tracking: Proficient in continuously monitoring and analyzing support metrics to improve service quality.
*Empathy & Patience: Demonstrating understanding and patience in every interaction, enhancing customer satisfaction and loyalty.

I’m proficient in tools like Zendesk, Asana, Intercom, Chatra, LiveChat, Slack, Skype, and HubSpot, ensuring seamless daily communication and support.

Let’s collaborate to create exceptional customer experiences!