Customer Success | Customer Service

Overview

Looking for full-time work (8 hours/day)

at $9.60/hour ($1,689.60/month)

Bachelors degree

Last Active

March 1st, 2025 (today)

Member Since

September 28th, 2019

Profile Description

In my current role as a Customer Success Specialist at Upgrade to see actual info, I have had the privilege of working closely with a diverse portfolio of not only SaaS clients, but across all industries, ranging from startups to established enterprises. During my tenure, I have successfully:
*Customer On-boarding: Led seamless on-boarding processes, ensuring that new clients quickly adopted our compensation solutions and achieved their initial goals.
*Account Management: Managed a portfolio of high-value accounts, consistently exceeding customer satisfaction targets and maintaining a 98%+ retention rate.
*Issue Resolution: Proactively identified and resolved customer issues, demonstrating strong problem-solving skills and a commitment to delivering exceptional service.
*Product Training: Conducted personalized product training sessions, empowering customers to maximize the value of our SaaS offerings.
*Cross-Selling and Upselling: Collaborated with the sales team to identify expansion opportunities within existing accounts, resulting in a 20% increase in upsell revenue.
*Feedback Gathering: Gathered valuable customer feedback and relayed insights to our product development team, contributing to product enhancements and updates.
*Contract Renewals: Manage contract renewals and negotiations, ensuring that clients continue to do business with your company.
*Documentation: Maintain accurate records of client interactions, contracts, and agreements.