John
Customer Support (chat, text, email , and phone)
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
High school diploma
Last Active
January 1st, 2025 (3 days ago)
Member Since
September 28th, 2019
Profile Description
HIRE ME; I'm your man!
I am excited to submit my application for the Customer Service position. With my 7 years of experience in customer service in e-commerce and Telecommunications, I believe I possess the necessary skills and knowledge to help your business in answering or replying to customers via phone,
Some of my Tasks include as follow :
-Identify customer's inquiries or issues about their orders-Process returns, refunds, or replacements and send return labels
-Accurately document each interaction with customer through CRM
-Offer similar products if the product is out of stock-Collaborate with the other
-Provide quality responses to customers to ensure customer satisfaction
-Answering phone, chat, and
-Product Search-Order Entry/Confirmation
Tools that I used mostly on research:
-CRM ( Gladly, CRM on Demand, CSC )
-Slack
-Google Spreadsheet
-Microsoft Outlook and Calendar-Google Meet and Google Chat
-Zoom
-Fedex, UPS, USPS, Lasership, Door Dash and other carriers website
I would love the opportunity to speak with you further about how I can help your business. Please do not hesitate to contact me with any questions or to schedule an interview.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
I worked as chat support for 3 years for ecommerce.
Office and Administration » Data Entry
Experience: 2 - 5 years
Accurately document each interaction with customer through CRM.
Office and Administration » Email Management
Experience: 5 - 10 years
I am managing my work email by using a label and folder to make sure which needs to be prioritized.
Other Skills
Customer Support » Email Support
Experience: 2 - 5 years
I have been handling email support for e-commerce for more than 2 years.
Customer Support » Phone Support
Experience: Less than 6 months
I have been Customer support for more than 7 years. 4 years for an international account in the US.
Customer Support » Ecommerce
Experience: Less than 6 months
Worked with e-commerce in the US. My role is to assist customers, with tracking orders, returns, replacements, and refunds.
Project Management » Trello
Experience: Less than 6 months
Been Using this tool for personal use only
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Makati, Metro Manila
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 30%
- Influence: 32%
- Steadiness: 24%
- Compliance: 15%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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