Executive/Personal Assistant/Operations Manager/SMM-VA

Overview

Looking for full-time work (8 hours/day)

at $5.90/hour ($1,038.40/month)

College

Last Active

November 22nd, 2024 (yesterday)

Member Since

September 12th, 2019

Profile Description

Hi, I'm Upgrade to see actual info, and I have over 10 years of experience in a BPO industry for Customer Service role, along with over 5 years in Virtual Assistant in both Executive and Personal Assistant roles. I specialize in administrative support, project management, social media management, travel reservation and assistance, tasks management, customer service in phone, email, and chat support, and team coordination. I’ve worked across various industries, including eCommerce, real estate, and event organizing, apparel, and telecommunications, in both full-time and project-based roles.

Here are my knowledge and skills that I can contribute to your business and your team:

• AliExpress
• Amazon FBA/FBM (Entry Level)
• Apify
• Avaya, RingCentral
• Asana, Trello (entry level)
• Appointment Setting
• Billing Assistance
• Calendly
• Customer Service
• Calendar Management
• Canva
• Chat Support
• Data Entry
• Email Support
• Email Management
• Estimate Processing
• Event Coordination
• Expedia, Upgrade to see actual info, Orbitz
• FB Ads, Instagram, LinkedIn
• Google Suite/Workspace
• Hexomatic
• Homebase
• Honeybook
• HubSpot (Entry Level)
• Invoice Processing
• Lark
• Lead Generation
• Loom
• Multitasking
• Upgrade to see actual info
• MS Office
• Order Processing
• Ordering Supplies
• Oracle
• Ooma
• OMG (Online Store Platform • Payment Processing
• Phone Support
• Payroll/Timesheet Management
• Product Research
• Project Management
• QuickBooks
• Recruitment, Training, and Onboarding
• Sales and Marketing
• Social Media Management
• Shipment Tracking
• Shopify (Entry Level)
• Siebel
• Slack
• Skype
• Telegram
• Time Clock
• Travel Planning
• Travel Booking/Assistance
• Taking Minutes of the Meeting
• Team Management
• Time Management
• WhatsApp, Upgrade to see actual info, Telegram
• Zendesk
• Zoom

Administrative Tasks: Capable of performing various administrative tasks, including filing, data entry, and document preparation. Skilled in organizing and prioritizing tasks to ensure efficiency and productivity. Detail-oriented with a focus on accuracy and quality in all administrative duties. Ability and well-experienced in team management.

Billing:
Experienced in managing billing processes, including invoicing, payments, and reconciliations. Proficient in using QuickBooks for invoicing, estimates, and basic accounting tasks. Capable of resolving billing discrepancies and ensuring financial accuracy.

Calendar Management: Capable of scheduling appointments, meetings, and events using calendar software. Skilled in coordinating and managing multiple calendars efficiently. Experienced in sending reminders and managing schedule conflicts.

Chat Support: Proficient in providing real-time assistance and support to customers through chat platforms. Skilled in typing quickly and accurately to respond to inquiries promptly. Capable of multitasking and managing multiple chat conversations simultaneously. Experienced in maintaining a friendly and professional tone in written communication.

Tech-Savvy: Knowledgeable about computer hardware, software, and operating systems. Proficient in using Microsoft Office Suite, Google Suite, and QuickBooks. Comfortable learning and adapting to new technologies and software applications.

Customer Service:
Proficient in providing excellent customer service through various channels. Skilled in handling inquiries, complaints, and feedback with professionalism. Experienced in building and maintaining positive customer relationships.

Data Entry: Proficient in entering and maintaining data with precision and accuracy. Skilled in using data entry software and tools to expedite tasks. Detail-oriented with a focus on maintaining data integrity and confidentiality.

Detail-Oriented: Attentive to detail with a focus on accuracy and precision in all tasks. Skilled in identifying errors, inconsistencies, and discrepancies. Capable of meticulously reviewing and verifying information to ensure quality.

Dropshipping: Finding reliable suppliers who provide products and can directly to customers in AliExpress and various wholesalers. 

E-commerce Operations: Skilled in order processing, product listing, shipping/delivery processing, and creating online stores like OMG and Shopify to showcase products and handle transactions.Email Support: Experienced in providing timely and helpful support to customers via email. Proficient in addressing queries, troubleshooting issues, and providing solutions effectively. Able to maintain a high level of responsiveness and professionalism in email interactions.

Graphic Design: Experienced in creating visual content through Canva, Filmora, Photoshop, Photoroom. Knowledgeable about design principles and techniques to create compelling graphics.

Google Workspace: Proficient in using Google Workspace applications such as Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, Google Calendar, and Google Meet. Skilled in collaborating with team. Experienced in organizing and managing emails, contacts, and calendars efficient.

Availability: 40+ hours per week, 6 days per week or as needed
Time Zone: Any, as needed
Salary: Negotiable
Resume: Available upon request
WhatsApp: Upgrade to see actual info