Level 2 Customer Support Specialist Rockstar, Zendesk, Facebook Management

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Associates degree

Last Active

November 25th, 2024 (today)

Member Since

September 10th, 2019

Profile Description

I am a Level 2 customer support specialist and Technical support where my main priority is to give the best resolution to each customer and to be an asset to a company. I have worked as a back-office support specialist to ensure escalations and critical cases are being taken care of. I worked closely with the team leader and the client to ensure that the best quality and success is being delivered. I am proactive in sharing what challenges I have observed to address the gap to make the program/business successful.
Working with the leaders has helped me learn how to be very specific, detailed, focused, and organized, and plan everything I do daily.I also have experience in working on outbound sales, enhancing the graphics of the picture, personally managing Facebook messages and comments to ensure that every customer is being assisted, and handling and resolving customer issues using Zendesk and Gorgias. I always make sure that I aUpgrade to see actual infoeting or exceeding my scorecard or client goals not only because it is required but because I believe that we should be at our best. I also have knowledge and experience with Shopify.
I have 7 years of customer service. I have learned how to genuinely help our customers by providing an easy and friendly interaction. Effectively and efficiently profile customers to give the best experience.I work with less supervision and make actions and decisions as if the company or the business is mine.
I always believe that great determination and always putting your heart into what you do can always lead you to success even learning new things within the short period that you would need for the job.
Helping other people is not just a job but also a passion for me.Excited to be working with you soon. Rest assured that I am worth the investment and I will be glad to share best practices that I’ve learned with all my experiences in BPO.