Experienced Customer Service and Technical/Sales Support

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelors degree

Last Active

October 8th, 2024 (35 days ago)

Member Since

September 7th, 2019

Profile Description

Need an honest and hard-working individual who is professional and dedicated to work? You'll not get disappointed. Contact me.
An expert with over 10 years of Customer Service and Technical Support experience combined in a Business Process Outsourcing — responsible in providing assistance and answer queries raised by the customers to resolve their issues. Proficient in handling billing queries, refund processing, troubleshooting TV, Internet and Voip services. Skilled in Sales Support within travel industry which handles airline, hotel, car and vacation package reservations.
Also has less than a year experience as a Transaction Quality Analyst that’s responsible in evaluating the quality performance of the advisor’s calls (live and recorded), conducts coaching sessions and round table discussions to improve their
performance. Participates in calibration sessions and conducts action plans for the overall improvement of the advisors.
Personal Qualities:
• Flexible and patient under pressure and has the ability to meet challenges in an ever-changing environment
• Customer oriented mindset
• Attention to details
• Interest in proactively improving the service and helping co-workers to succeed • Excellent work ethics and a hands-on mentality
• Superb problem solving skills
So if you’re looking for one that suits your need and preference — worry no more! You’ve found one!
Should you have any questions about my profile, feel free to shoot me an email. For interview invitation — I’m free during weekends.