Expert Customer & Technical Support (Chat, Email & Phone)

Overview

Looking for full-time work (9 hours/day)

at $7.00/hour ($1,386.00/month)

Bachelors degree

Last Active

November 13th, 2024 (3 days ago)

Member Since

September 5th, 2019

Profile Description

I appreciate the time you took in viewing my profile.
I am a highly skilled and dedicated professional with 10 years of experience in the BPO industry, specializing in customer service and technical support. With a strong background in Transportation, Mobility, and Food Delivery.
I have accumulated 5 years of combined expertise working with renowned companies such as Uber, Uride, and Postmates as a Subject Matter Expert (SME). Throughout my career, I have developed exceptional problem-solving abilities, effective communication skills, and a deep understanding of customer needs in these industries.
I am proficient in providing support via phone, email, and chat, ensuring customer satisfaction and delivering outstanding service. With my strong technical background and commitment to continuous improvement, I can effectively troubleshoot complex issues and provide efficient solutions. I am passionate about delivering exceptional support and exceeding client expectations.
Skills:
- Customer Service
- Technical Support
- Subject Matter Expertise/ Product Knowledge
- Call Handling
- Email Support
- Chat Support
- CRM Systems (Zoho Desk, Zendesk, Live Chat, WooCommerce)
- Ticketing Systems
- Computer literate - competent in Windows applications, proficient in keyboarding and
knowledgeable in the use of automated systems
- Documentation
- Multitasking
Availability: I am easily reachable and accessible for communication. Please don't hesitate to reach out to me at any time, whether you have questions or wish to discuss further details regarding your project or my application. I prioritize responsiveness and will promptly respond to all inquiries