4 yrs VA/Executive Assistant |7 Yrs BPO/Call Center

Overview

Looking for full-time work (8 hours/day)

at $14.00/hour ($2,464.00/month)

Bachelors degree [BS-ICT] University of San Carlos Cebu

Diploma of Leadership and Management at  Lawson College of Australia

Last Active

December 18th, 2024 (yesterday)

Member Since

September 2nd, 2019

Profile Description

I bring seven years of extensive experience in the Business Process Outsourcing (BPO) industry, showcasing my versatility across various roles, including customer service (phone, email, and chat), technical support, subject matter expert, product & process trainer, and sales coach. 

After leaving the BPO industry, I further expanded my professional experience by working directly with clients for four consecutive years. This hands-on experience provided me with valuable insights into managing client relationships, understanding their specific needs, and tailoring solutions to ensure their satisfaction. It allowed me to apply the skills developed in the BPO sector in a more direct and personalized manner, fostering strong client connections and contributing to successful outcomes.
My proficiency in utilizing operational systems to efficiently process service requests has played a pivotal role in contributing to the consistent growth of the companies I have been a part of. I pride myself on delivering high-quality service, ensuring customer satisfaction by addressing inquiries and concerns related to products or services promptly.

In addition to my technical skills, effective communication is a cornerstone of my professional approach. This skill has proven essential in my role, allowing me to not only understand and address customer needs but also contribute positively to the overall work environment.

I am enthusiastic about leveraging my skills and expertise to contribute to the growth of a forward-thinking company. I am adaptable and ready to contribute in any capacity where my experience can make a meaningful impact.