Admin Support Specialist;Customer Service Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $7.10/hour ($1,249.60/month)

Bachelors degree

Last Active

March 23rd, 2025 (today)

Member Since

August 31st, 2019

Profile Description

I am an experience professional with over 10 years in the BPO industry, specializing in collections, technical support and customer service. I pride myself on my strong communication skills and ability to collaborate effectively within the team. I am dedicated to meeting and exceeding both client and company goals, striving for excellence in every aspect of my work.                                                       
I am currently serving as a Team Leader at Intelogix Company. In my role, we lead and motivate a team of agents to achieve performance targets. We conduct training/coaching sessions to enhance team skills, product knowledge and customer service techniques. We ensure service delivery meets company standards by performing quality checks and implementing improvement plans as needed. We collaborate with upper management to set achievable goals and KPIs for the team and work closely with other department, such as HR, WFM and training to ensure seamless operations and resource allocation.                                                                                                                                                                                                                                  I am to demonstrate my adaptability and readiness to excel in a Virtual Assistance role, contributing to team success in a different capacity.