With a total of 6 years of experience as Data Analyst and an expert in optimizing
workforce operations and driving data-driven decision-making. Adept at
analyzing workforce metrics, identifying trends, and developing strategies to
enhance productivity and employee performance. Proven track record of
implementing workforce management solutions to meet business goals, reduce
operational costs, and improve overall efficiency. Skilled in forecasting labor
requirements, creating staffing schedules, and optimizing workforce allocation.
Proficient in utilizing advanced analytics tools and software to provide actionable
insights to senior management. Strong communicator and collaborator, known for
fostering cross-functional relationships and leading successful teams to achieve
operational excellence.
Experience: 2 - 5 years
• Over 3 years of experience in workforce analytics and management • Proficient in analyzing workforce metrics, trends, and developing data-driven strategies • Expertise in forecasting labor requirements and optimizing workforce allocation • Skilled in creating detailed reports, dashboards, and tracking tools using: o Zendesk, Salesforce, RingCentral, Playvox, Amazon Web Services • Proven ability to improve productivity and reduce operational costs through strategic planning • Strong communicator with experience collaborating across cross-functional teams • Adept at managing schedules, shift swaps, and real-time workforce adjustments • Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace • Exceptional problem-solving, organizational, and time management skills
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