Virtual Assistant or Customer Service

Overview

Looking for full-time work (8 hours/day)

at $7.60/hour ($1,337.60/month)

Bachelors degree

Last Active

March 24th, 2025 (7 days ago)

Member Since

August 28th, 2019

Profile Description

Experienced Customer Service Professional, Sales Manager & Team Leader | AI EnthusiastWith over eight years of experience in the BPO industry, I have developed strong skills in customer service, problem-solving, and team management. I began my career as a customer service representative in 2012 and advanced to the role of Team Leader in 2019, successfully overseeing a team of 20 agents and driving performance improvements.Since May 10, 2021, I have been working remotely as a Sales Manager in the book creation and publishing industry. My key responsibilities include:Sales and Marketing: Engaging in marketing strategies, appointment setting, and identifying potential business opportunities.Client Interaction: Conducting ZooUpgrade to see actual infoetings with potential clients, presenting services, and negotiating Upgrade to see actual infopetitor Analysis: Researching competitors to develop effective sales strategies and maintain a competitive Upgrade to see actual infodiobook Management: Uploading audiobooks to various platforms, ensuring proper categorization and compliance.Contract Management: Managing and overseeing contracts to secure business relationships.As an AI enthusiast and mastermind, I effectively integrate AI tools to enhance productivity, streamline processes, and make data-driven decisions. I believe in using AI as a valuable support while maintaining a strong human touch in all aspects of my work. My approach to challenges is rooted in maintaining a positive mindset, careful decision-making, and accountability for my actions. I am dedicated to productivity, responsibility, and delivering results.