Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.63/month)

Bachelors degree

Last Active

April 7th, 2025 (yesterday)

Member Since

August 18th, 2019

Profile Description

Hello there! I'm a seasoned professional with over 5 years
of extensive experience in customer and technical support, complemented by 1
year as a technical support engineer. Currently, I'm thriving as a Technology
Operations Specialist, bringing a diverse skill set to the table.

Customer/Tech Support Expertise:
Over the past 5 years, I've honed my ability to deliver
exceptional customer service and technical assistance across various
industries. My exceptional communication skills and empathetic approach have
allowed me to handle diverse client needs efficiently. I excel in
troubleshooting technical issues, resolving inquiries, and providing
step-by-step guidance to ensure seamless user experiences.

Technical Support Engineering Background:
During my tenure as a technical support engineer, I deepened
my technical knowledge and analytical prowess. My role involved diagnosing
complex technical problems, collaborating with cross-functional teams, and
devising effective solutions. This experience has equipped me with a keen eye
for detail and a tenacious problem-solving attitude.

Technology Operations Proficiency:
In my current role as a Technology Operations Specialist,
I've demonstrated my adaptability and versatility in overseeing various
operational aspects. My responsibilities include streamlining processes,
implementing best practices, optimizing system performance, and driving
continuous improvements. My combination of technical expertise and
customer-focused mindset allows me to strike the perfect balance between
efficiency and user satisfaction.

Key Skills:
• Customer Relationship Management
• Technical Troubleshooting and Issue Resolution
• Project Management and Cross-Functional Collaboration
• Process Optimization and Automation? Training and Knowledge Sharing 
• Data Analysis and Reporting
• IT Infrastructure Management
• Team Leadership and Mentoring? 
• Basics in postman
• AWS cloudwatch
• Jira and Zendesk

I'm passionate about leveraging technology to create seamless experiences for both internal teams and external customers. I thrive in dynamic environments, where innovation and adaptability are essential. As a driven and results-oriented professional, I am eager to contribute my skills and dedication to your team and help propel your organization's success.

If you're looking for someone who can bridge the gap between technology and people while fostering a positive work culture, I'd be thrilled to connect and discuss how I can add value to your team.