Email Chat Support | Customer Service | SME | POC

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

August 29th, 2024 (63 days ago)

Member Since

August 17th, 2019

Profile Description

•CUSTOMER EXPERIENCE SPECIALIST | Company:  Hireframe | Started: December 2022 - Ended: January 2023 | Tools: Freshdesk, Freshchat, Slack, Google Apps, Web Tools/Platforms| Support specialist for an Online Website, via email and chat for US | Content/Social Media Moderator


•POINT OF CONTACT - EMAIL/CHAT SUPPORT | Company: Enshored | Duration: 3 Years and 11 Months | Tools: Freshdesk, Klaus, Slack, Google Apps, Recurly | Support specialist for an Online Jewelry Website, via email and chat for US


•SUBJECT MATTER EXPERT - EMAIL SUPPORT | Company: TaskUs | Duration: 1 Year and 2 Months | Tools: - Zendesk, Google Apps, Slack | Support for Car / Transportation service provider application via email for US/APAC


•TECHNICAL SUPPORT SPECIALIST | Company: Sykes Asia | Duration: 9 Months | Tools: Oracle, MS Office, Web-based tools | Support via email - US account, Content/Moderation - online content / search engine


•CUSTOMER SERVICE ASSOCIATE | Company: Telus International | Duration: 1 Year and 2 Months | Tools: -Kana, DOS system tools, MS Office, Avaya, Salesforce | Back Office for Small and Medium Businesses - Canada 


General/Team Management | Email LiveChat Helpdesk | CRM systems | Web-based and Office Applications | Web Navigation | Product Knowledge | Basic Troubleshooting | Multi-tasking | Quality Assurance | Queue Management | Order Processing | Data Entry | Admin Tasks | KPIs | SLAs | Customer Service | Billing | Fraud and Security | Verifications