Experienced Virtual Assistant |Customer Service|Admin Task

- Screened potential customers to determine interest and requirements for products and services of company. - Scheduled and confirmed appointments and meetings for senior management team. - Used provided call list to sort, organize and prioritize before making outbound calls to potential customers. - Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.

- Responded to customer requests, offering excellent support and tailored recommendations to address needs. - Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment. - Answered 150+ emails and chats using Freshdesk and Reamaze tools effectively. - Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

- Developed deep knowledge of the company's products and services and improved quality of service and increased sales. - Provided CSR performance feedback to initiate corrective measures and improved productivity as a result. - Daily answered 90+ inbound calls and efficiently directed the caller to correct individual or department. - Recognized and took advantage of opportunities to improve customer satisfaction to create repeat business. - Provided assistance to customers in order to complete sales transactions accurately and efficiently. - Efficiently resolved different types of issues of 90+ customer phone calls received daily.

- Managed more than 50 emails and chats daily and ensured maximum customer satisfaction. - Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction. - Responded with insight into customer's needs and expectations and improved customer satisfaction ratings for the company. - Made sure customers felt appreciated and encouraged their continued support. l

- Organized a sales pipeline and follow up on inquiries. - Maintained an accurate product development list of customer feedback and requests. - Created a multilingual knowledge base of solutions and canned replies, using Google Translate & with translator support.