Salesforce Administrator/Customer Support/Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelor's Degree Graduate

Last Active

January 5th, 2025 (2 days ago)

Member Since

August 13th, 2019

Profile Description

• Currently in Project Management
• More than 1 year of Salesforce System Admin experience.
• Less than a year of Quality Assurance Specialist experience.
• 6 years of Customer Service experience.
• Salesforce Certified Administrator
• Salesforce Certified Associate
• Salesforce Certified Omni-Studio Developer

Project/Program Management (Content Creation) 
• Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.
•Conduct a high level review that changes defined in the scoping document were executed.
• Conduct a high level review that changes defined in the scoping document were executed.

Quality Assurance Specialist (Content Creation)
•Ensure document compliance with process requirements and quality certifications.
•Provide corrective feedback to writers/editors to meet the content guidelines

Salesforce System Administrator
•Act as software detective to provide a dynamic service in identifying and solving issues within multiple components of critical business systems
• Develop declarative solutions to business requirements in the Salesforce environment.
•Develop declarative solutions to business requirements in the Salesforce environment.
• Migration of components using common tools used in the Salesforce environment.

Customer Service Associates
•Assist customers with order and account related concerns.
•Assist customers with order and account related concerns.
• Answer Amazon product or service related inquiries.

Technical Service Representative
• Troubleshoot internet issues over the phone by providing guidance to customers and running diagnostics.
• Create ticket requests for physical technical assistance.
• Answer product and service inquiries related to the line of business.