Outreach Specialist | Customer Service

In my role as a Real Estate Appointment Setter at Speak2Connect, I thrived by meticulously identifying promising leads and fostering meaningful engagements over the phone. My primary objective was to establish rapport and trust with potential clients, understanding their unique needs and aspirations in the realm of real estate. Through adept communication skills and a deep understanding of the market, I effectively conveyed the value proposition of our services, persuading prospects to commit to follow-up discussions. By expertly managing scheduling logistics, I ensured seamless coordination between clients and our team, optimizing the efficiency of our operations. My tenure at Speak2Connect honed my ability to navigate complex conversations, cultivate relationships, and drive tangible results in the competitive real estate landscape.

I have over 12 years of proven experience in delivering exceptional customer service across diverse industries. My expertise includes handling customer inquiries, resolving complaints, processing orders, and coordinating with teams to ensure seamless operations. I specialize in building trust, fostering loyalty, and maintaining high levels of customer satisfaction. My proactive approach to problem-solving and attention to detail ensures clients receive a personalized and professional experience every time.

I have 3 years of experience providing sales and administrative support at Pacific Cross Travel Insurance. My role involved assisting clients with travel insurance inquiries, processing policy applications, and ensuring accurate documentation. I supported the sales team by managing leads, preparing reports, and coordinating schedules. Additionally, I maintained strong client relationships through timely follow-ups and excellent customer service, contributing to improved customer satisfaction and retention. My organizational skills and attention to detail played a vital role in ensuring smooth operations and achieving team sales targets.