Rochelle

Customer Service Representative

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Bachelors degree

Last Active

March 23rd, 2025 (6 days ago)

Member Since

August 3rd, 2019

Profile Description

I have been working in the customer service industry for 4 years now. I have worked with accounts like healthcare, telco, and e-commerce. I am skilled in CRM tools like Zendesk, Kustomer, Emplifi and have on hand experience with Shopify, Recharge, Stripe, and Monday. I am proficient in processing, canceling and editing orders in Shopify, updating customer's details, checking and creating discounts, creating and sending draft invoice, processing refunds, replacements, and handling Shopify disputes. I have experience working directly with Couriers for any delivery issues and delays. I have also experience with Shopify and Stripe disputes. In my previous roles, I assisted customers through phone, live chat, email, and social media comments/DMs and also monitor and respond to public reviews. 

Top Skills

Experience: 2 - 5 years

assist customers through email, live chat, and phone

Experience: 2 - 5 years

Helping clients with their business through exceptional customer service

Experience: 2 - 5 years

process, cancel, or edit orders, edit customer details, process refunds and replacements, check and create discounts

Other Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Basic Information

Age
29
Gender
Female
Website
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Address
Pasig, NCR
Tests Taken
IQ
Score:  125
DISC
Dominance: 30
Influence: 19
Steadiness: 21
Compliance: 30
English
C1(Advanced)
Government ID
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