Data Entry/ Virtual assistant/ Phone Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

June 26th, 2024 (7 days ago)

Member Since

August 1st, 2019

Profile Description

Working in the BPO industry for about 6 years now makes me knowledgeable how to adjust in different types of customers and how to handle their concerns. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees. Helped company attain the highest customer service ratings —earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.