Experienced Customer Success & Support Leader

Overview

Looking for full-time work (8 hours/day)

at $10.80/hour ($1,900.80/month)

Bachelors degree

Last Active

November 25th, 2024 (today)

Member Since

July 25th, 2019

Profile Description

Experienced Customer Success & Support Leader | Expert in Fraud Prevention, Project Management & Data AnalysisWith 8+ years of diverse experience in customer service, team leadership, and operational excellence, I am passionate about delivering exceptional customer experiences and driving results. I’ve built a solid reputation for managing high-performing teams, resolving complex issues, and consistently exceeding client expectations.Key Strengths:Leadership: Skilled in leading cross-functional teams, from customer support to fraud prevention, ensuring alignment with company goals and delivering outstanding service.Tech Savvy: Proficient in a wide range of tools across multiple domains, including ticketing systems (Zendesk, Freshdesk, Intercom), CRMs (Salesforce, Hubspot), and data analytics (Amplitude, Looker).Process Optimization: Adept at streamlining workflows and implementing tools that improve operational efficiency, enhance customer satisfaction, and support scaling efforts.Problem-Solving: Expertise in fraud prevention and safety, with a focus on using data-driven insights to minimize risk and safeguard customer Upgrade to see actual infodustries: SaaS, E-Commerce, B2B, Fintech, Customer Support, Fraud & SafetyI thrive in dynamic environments and am always ready to adapt and grow by mastering new technologies. Whether it's refining processes or stepping into a leadership role, I bring strategic thinking, hands-on expertise, and a commitment to quality.Let's connect and discuss how I can help you elevate your customer experience and drive business success!