Client Relationship |Account Manager| Executive Assistant

Overview

Looking for full-time work (8 hours/day)

at $16.00/hour ($2,816.00/month)

Bachelors degree

Last Active

November 25th, 2024 (4 days ago)

Member Since

July 24th, 2019

Profile Description

Customer Relationship Manager with more than 10  years of experience in Customer Service, Technical Support and client interaction. Mainly handling Client Relations focusing on relationships that promote satisfaction, retention and loyalty. Experienced Executive Assistant with general admin support background. 

I have Full Professional Proficiency in the English Language in both verbal and written communication.My English Level is C2 (Advanced/Mastery) which is approximately equivalent to CPE, an IELTS band score of 9 or 120 at TOEFL iBT.
Go-Getter. Dreamer, Beach Bum, Footballer, Movie Buff and Art Enthusiast. 
Has an eclectic love of music. People Person. 
Bookworm with a decent collection of books. Has a passion for writing. Loves bacon and chocolate.

INTERESTS AND HOBBIES :travelling, sports - most especially soccer, surfing, computers, reading, movies, the arts, arts and crafts, painting, an eclectic love of music, gathering knowledge, nature and the great outdoors.


ORGANIZATIONS:

*Paver - Sales Department (Upgrade to see actual info)
Remote Account Manager

*Traffic Ads / WM (2021-2022)
Client Manager/Client Success Manager, Recruitment and Hiring Specialist

*AUR & ALL (Upgrade to see actual info)
Client Success Manager/Executive Assistant/FUpgrade to see actual infoncial Planning Assistant/Virtual Assistant

*LEXMARK Research and Development Corporation (2011-2018)
Printer Hardware-Software Technical Specialist/Functional Trainer/Back Up Trainer 

*Etelecare Global Solutions / Stream Global Services (Upgrade to see actual info) 
Vonage VOIP Technical Support and Customer Care

Paver - Sales Department
Remote Account Manager
Industry: Construction
USA,Upgrade to see actual info— Remote Account Manager
Tasks / Job Summary:
Sales Project - Assist paver installers, contractors and homeowners
Create and update sales orders
Resolve order and warranty issues in the sales department 
Implement policies and procedures
Team huddle to discuss issues and concerns
Respond to customer's needs via call, text, and email
Answer questions on product availability
Resolve shipping issues, order issues, warranty issues
Follow up with the customer
Explain policies and procedures to the customer

Traffic Ads / WM
Client Manager/Client Success Manager, Recruitment and Hiring Specialist
2021-2022
Industry: Construction/Real Estate Marketing and Advertising
Tasks / Job Summary:
Onboarding Process for clients, Database Management, Lead Generation, Process Payments Client Communications, Email Marketing, Proofread Documents, Draft emails and messages
Recruitment and Hiring Specialist, Screen resumes and applicants, Create Workflows
Client Success Manager/Executive Assistant/FUpgrade to see actual infoncial Planning Assistant

AUR & ALL FUpgrade to see actual infoncial
Client Success Manager/Executive Assistant/FUpgrade to see actual infoncial Planning Assistant/Virtual Assistant
2019-2022
Industry: FUpgrade to see actual infoncial Planning / Insurance
Tasks / Job Summary:
Client Relations, Database Maintenance, Check and Revise Statement of Advice
Proofread Documents, Draft emails and messages, Handle Client Communications
Organize Files, Prepare and submit forms, Email Management, Calendar Management
Printer Hardware-Software Technical Specialist, Functional Trainer

LEXMARK Research and Development Corporation
Printer Hardware-Software Technical Specialist/Functional Trainer/Back Up Trainer 
2011-2018
Industry: Printing, Hardware, Software and Solutions
Tasks / Job Summary:
Hardware-Software Tech Support, Customer Support, Assist with Managed Print Services
Installation and Setup, Part and Supply Recommendations, Driver and Software updates
Train new hires, Assist with Pre-Operations, Real-Time Coaching, Facilitate TeaUpgrade to see actual infoetings VOIP Technical Support and Customer Service

Etelecare Global Solutions / Stream Global Services
Vonage VOIP Technical Support and Customer Care
Upgrade to see actual info
Industry: Vonage VOIP Digital Phone Service
Tasks / Job Summary:
Installation, Setup and Troubleshooting of Vonage Phone Adapters
VOIP Troubleshooting, Hardware-Software Technical Support, Customer Service, Billing and Payments, Refunds, Credits