Customer service agent

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.14/month)

Bachelors degree

Last Active

March 29th, 2025 (3 days ago)

Member Since

July 19th, 2019

Profile Description

As an IT graduate with hands-on experience in supporting BPO agents, I have developed a strong technical foundation in tasks such as replacing hardware peripherals, monitoring network performance, and managing user accounts through Active Directory. I have worked directly with troubleshooting hardware and software issues, ensuring smooth and efficient operations. In addition to my IT expertise, I bring two years of solid customer service experience in a telecommunication billing department. I have actively assisted customers with plan upgrades, billing inquiries, and account management, all while utilizing CRM tools to maintain accurate records
and deliver exceptional service. My experience has taught me how to effectively
handle customer concerns, resolve issues promptly, and provide tailored solutions that meet both customer needs and business objectives. With a combination of technical knowledge and customer service skills, I am confident in my ability to contribute effectively to any IT or customer support role and deliver positive results.