Customer Service Representative|Customer Support Specialist

Overview

Looking for part-time work (6 hours/day)

at $6.00/hour ($792.00/month)

Bachelor of Elementary Education (Generalist)

Last Active

March 27th, 2025 (today)

Member Since

July 8th, 2019

Profile Description

I've consistently delivered exceptional customer service and achieved high satisfaction rates. Your customers' happiness is my top priority, so let's take your support to the next level!

Here's What I can do for you:
Customer Service Representative:
Addressing inquiries and resolving issues promptly across various channels (email, chat, etc.).
Providing in-depth product and service information for enhanced customer satisfaction.
Efficiently processing orders, returns, and exchanges on the Shopify platform.
Maintaining detailed and accurate customer records and documentation.

Technical Proficiency:
Navigating and utilizing CRM systems effectively.
Proficiency in various communication and collaboration tools (e.g., Re:amaze, Slack, Upgrade to see actual info, Zoom).
Quickly adapting to new software and technologies.

Process Optimization:
Identifying areas for improvement in customer support processes.
Implementing strategies to enhance efficiency and effectiveness.Leveraging data and feedback to drive continuous improvement.

Proficient in a variety of tools and applications:
E-commerce: Shopify
CRM: Hubspot, Pipedrive, etc.
Communication: Re:amaze, Slack, Upgrade to see actual info, Zoom
Productivity: Google Suite (Docs, Drive, Sheets, etc.)

Industries I've worked:
E-commerce (Customized Gifts)
Education (Homeschool Tutoring)
Fintech
Clothing Brand

Why Work with Me?
I offer more than customer support skills; I am committed to understanding your unique business needs and challenges. My approach is proactive and solution-oriented, aimed at not just meeting but exceeding customer expectations. I am dedicated to fostering long-term customer loyalty and enhancing your brand's reputation through exceptional service.

Current Rate: $6 per hour 

Ready to Transform Your Customer Support?
Send me a message to start a conversation or schedule a free consultation to discuss your needs and how I can help you achieve your customer service goals. Let's elevate your customer experience together!