IT Business Analyst | Technical Writer

My English level is C2 (Advanced/Mastery). My proficiency in the English language is crucial in my technical writing job which requires me to use clear, precise, and grammatically correct English to communicate technical information in a way that is easily understood by the intended audience. It is also essential in my business analysis role which requires me to communicate effectively with stakeholders, documenting requirements, and ensuring clarity in all written and verbal communications.

I have a solid experience in technical writing. As a technical writer, I: • Created and maintained easy-to-understand user guides and how-to documents to help end-users easily use in-house applications • Created and maintained software architecture and design documentation including the process diagram, data flow diagram (DFD), and entity relationship diagram (ERD) • Worked closely with software engineers and test engineers to obtain an in-depth understanding of the software product and the documentation requirements

Communication skills are crucial in my experience as a document controller, a technical writer, and a business analyst. I conveyed complex information to clear and concise terms that are easy to understand to different audiences.

I applied problem-solving skills in business analysis where I gathered requirements from business stakeholders and then analyzed them for the development of solutions. I also applied problem-solving skills in technical writing where I addressed complex challenges in communicating technical information clearly and effectively.

Attention to Detail is crucial in business analysis to ensure that all business requirements are captured correctly, with no room for confusion and missing information. This is also to ensure that solutions are properly validated and are aligned with business objectives, preventing costly mistakes and ensuring high-quality outcomes.

As a business analyst, I performed functional testing to ensure that the solution meets the business requirements. I verified that all features and functions of the product are working as expected, meeting the user needs, and adhering to the business rules.

Organization skills in business analysis enable me to manage complex tasks, maintain clear communication with stakeholders, and ensure that projects are delivered on time and in alignment with business goals. In technical writing, organization skills enable me to structure and manage information in a logical, clear, and effective manner.

As a technical writer, I find, assess, and synthesize information from various sources to ensure that my documents are accurate, relevant, and reliable technical documentation. As a business analyst, I explore various sources of information to ensure that the solutions align with organizational goals and stakeholder expectations.

I and my team apply Agile methodology in software development. We practice Scrum and do team collaboration and regular communication. We break down work into small and manageable tasks and prioritize these tasks in the product backlog. We conduct retrospections to identify what went well, what went wrong, and areas for improvement. We use JIRA, Confluence, and Microsoft Teams.

Analytical skills are crucial in technical writing. I gathered, processed, and interpreted complex information to present it in a clear, structured, and effective manner. Analytics skills are also important in business analysis. I gathered requirements from business stakeholders and then analyzed them to develop solutions.