Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.80/hour ($1,196.80/month)

Associates degree

Last Active

November 8th, 2024 (4 days ago)

Member Since

July 1st, 2019

Profile Description

I've been in the BPO industry for more than 17 years now and have a passion for helping my customers. I adapt easily to different processes and products as I have handled a variety of accounts ranging from telecommunication to financial. I'm well versed in handling customer support across all channels (phone, email, and chat). I'm amenable in working different shifts and on weekends.

I started as a Customer Service Representative became a Subject Matter Expert before I moved to the Quality Team. This entails listening to the agent's calls to ensure that they adhere to the processes set by our clients. This position requires attention to detail and minimal supervision. Prior to this, I was also a part of the Escalation Team handling irate callers who wanted to speak to a supervisor as their concerns cannot be addressed by our front line representatives. I handle phone, email and chat queries that require supervisory attention. 

With my experience, rest assured that I can keep up with a fast-paced and dynamic type of environment.