Amalia

To maximize productivity in the field I want to pursue and focus my career in im

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Overview

Looking for part-time work (6 hours/day)

at $3.00/hour ($396.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

March 31st, 2012

Profile Description



AdSkills, LLC.                                                                          February 2019 to present
Customer Support, Podcast, and Social Media Manager

- invite and schedule podcast guest 
- setting up podcasts to different platforms
- scheduling podcast episodes
- uploading, scheduling, and managing social media posts for the podcast
- gathering content for social channels
- assigning tasks for graphics and video to teaUpgrade to see actual infombers- reporting weekly analytics
- uploading, scheduling, and managing social media posts
- creating headlines for YouTube videos
- managing customer inquiries via email, Slack channel, and social channels
- reporting weekly metrics
- gathering data and submitting chargeback reports
- managing cancelation and refunds of member’s subscriptions
- general administration work
- creating a process and articles for team knowledgebase


INSPIRE ENTERPRISES                                                          February – April 2018<8efe80624d780eba0c6493ec45140364>Email Communications and Executive Assistant  

- gather products to feature for email campaigns
- create email campaigns for online stores
- write articles
- set up email campaigns in Omnisend and MailGet
-  schedule email campaigns
- create discounts for email campaigns
- create and schedule email planning sheet
- project management


CONJURE SOLUTIONS INC.                                              July 2017 - November 2017<8efe80624d780eba0c6493ec45140364>Email Marketer          

- review email marketing campaigns
- pull email marketing statistics
- pull email marketing advance stats and inboxing report
- coordinated tasks to other email marketers
- data entry

BERT MARTINEZ COMMUNICATIONS
Virtual Assistant/ Segment Producer                     July 2012 - December 2016

- prospecting
- email management and marketing
- setting up appointments
- scheduling show guest and regular contributors
- calendar management
- uploading show podcast notes
- managing live podcast
- coordinating and assigning audio and video for editing
- managing social media sites and Wordpress
- input Zoho CRM
- general administration works
- data entry

PROSPECTING COORDINATOR                                             May 2012 - July 2012
- email marketing
- appointment setting
- input CRM
- online research

BATHALA MARKETING INDUSTRIES, INC. (ZIEBART)              April 1998- January 2002
Customer Service Officer

- Supervise customer inquiries who visit the branch for any car services they need
- Assessed mechanical and body repairs of the customer’s unit
- Coordinates and facilitates all necessary documents
for the process of insurance claims
- Negotiates all prices for the claim with the accredited insurance companies
- Submit daily and monthly sales reports
- Marketed all new products through telemarketing and up-selling and cross-selling



GRAND INTERNATIONAL AIRWAYS                                   October 1995- March 1998
Ticketing and Reservations Customer Service Supervisor

- Supervised customer service agents for departures and arrivals
- Supervised telephone and walk-in inquiries regarding tickets sales and flight schedules
- Issue domestic and international tickets to passengers
- Facilitates passengers for any flight disruption or delays
- Systemized monthly schedules for ticketing and reservations agents












Top Skills

I have more than ten years of experience in customer service.I have a proven track record of delivering prompt and efficient solutions, ensuring customer satisfaction at every interaction. I am committed to delivering a seamless and positive experience, building lasting relationships with the company's valued customers.

Other Skills

Basic Information

Age
51
Gender
Female
Website
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Address
Mandaluyong, National Capital Region
Tests Taken
DISC
Dominance: 42
Influence: 67
Steadiness: 77
Compliance: 46
English
C2(Advanced/Mastery)
Government ID
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