WFM Reporting Supervisor

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

High school diploma

Last Active

December 3rd, 2024 (yesterday)

Member Since

June 30th, 2019

Profile Description

Experienced
WFM Reporting professional seeking a challenging role to utilize my expertise
in reporting and analytics to optimize workforce management strategies and
drive operational efficiency.                                                                                                          
Expertise in generating reports related to daily, weekly, monthly,
and ad-hoc workforce performance 
 Strong analytical skills to identify trends, patterns, and
opportunities for improvement 
 Experience in creating and delivering comprehensive
presentations to stakeholders 
 Excellent written and verbal communication skills, with the
ability to effectively communicate complex data to non-technical
audiences 
 Detail-oriented and highly organized, able to meet strict
deadlines and manage multiple priorities simultaneously
 Reporting Specialist (Score Card, Quality Scores & CSAT)
 Develop and maintain reports for various workforce management
metrics, including service level & Adherence. 
Collaborate
with stakeholders to gather requirements and provide recommendations on
report modifications and enhancements
Analyze
data trends to identify performance gaps and areas for improvement, and
communicate findings to management 
Prepare
and present comprehensive reports and dashboards to senior leadership,
providing actionable insights and recommendations (WBR & MBR)
Participate
in cross-functional projects and initiatives to support the continuous
improvement of workforce management processes 
Support
the development and implementation of forecasting and scheduling models to
optimize resource allocation 
 Monitor and analyze real-time data to ensure adherence to
service level agreements and escalate issues as necessary 
Train
and mentor teaUpgrade to see actual infombers on report generation and interpretation