Rolee

Customer Service Representative, Social Media Moderator, QA

65 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

College Undergraduate

Last Active

November 27th, 2024 (today)

Member Since

June 27th, 2019

Profile Description

I have several experience using Zendesk,Excel, MS Word, Powerpoint, Gsuite, photo editing using Lightroom, compose formal and informal email for a previous company. I was able to manage client's Social Media account/s by posting photos, adding captions, answering comments, public posts, and personal messages. I was also a Quality Analyst auditing agent chats, conduct QA talks to new agents, join client calibrations. I also had an experience being a Virtual Assistant for a direct client in America doing several tasks at a time, daily meetings, and updating our CRM - Monday. com.

Top Skills

Customer Support

Experience: 10+ years

Customer Support » Social Media Moderation

Experience: 2 - 5 years

Posting content (photos), answering comments and direct messages (Facebook, Instagram, Twitter), accept/reject member requests, ban members who failed to follow page guidelines.

Virtual Assistant

Experience: 6 months - 1 year

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Phone Support

Office and Administration » Google Sheets

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Marketing » Content Creation » Creative Writing

Experience: Less than 6 months

Marketing » Content Creation » Proofreading

Marketing » Content Creation » Technical Writing

Advertising » Facebook Ads

Customer Support » Technical Support

Experience: Less than 6 months

Office and Administration » Transcription

Office and Administration » Email Management

Basic Information

Age
33
Gender
Female
Website
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Address
Pasay, Metro Manila
Tests Taken
IQ
Score:  117
DISC
Dominance: 45%
Influence: 8%
Steadiness: 32%
Compliance: 15%
English
C2(Advanced/Mastery)
Government ID
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