Social Media Customer Care - I act as an online representative, building and protecting the IHG brand through different social and electronic mediums to support customer satisfaction and guest retention. Focused mainly on service recovery, and wherever possible revenue generation, I am proficient in the use of various systems used for online reservations, mobile applications, and office tools such as Word, Excel, Powerpoint, Canva, and social media platforms
I manage time effectively in terms of scheduled tasks and attendance. I provide a seamless customer experience through effective use of systems while using information and tools appropriately. I take ownership of my personal development while aligning with team priorities and company goals.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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