Cloud Application Operations Specialist

Overview

Looking for part-time work (4 hours/day)

at $3.41/hour ($299.99/month)

Bachelors degree

Last Active

June 16th, 2024 (155 days ago)

Member Since

June 26th, 2019

Profile Description

WORK HISTORY
Sr. Cloud Site Reliability Engineer Deltek Systems Inc. (Upgrade to see actual info)
Collaborate
with Global SRE, Product Delivery, Product Engineering, and Customer Care teams
in delivering a true Cloud SaaS experience to our customers 24x7. 
Ensure
consistent service availability by monitoring our environments’ stability and
performance using the right metrics and tooling.
 
Perform
day-to-day product operations like provisioning new customers, creating
databases & schemas, database restores, configuring applications, patch
management, and systems administration.
 
IUpgrade to see actual info
and Problem Management – Execute iUpgrade to see actual info response plays, lead major iUpgrade to see actual info
bridges, and participate in the post-iUpgrade to see actual info review process for iUpgrade to see actual info
prevention.
 
Develop
and manage automation to reduce manual processes and tasks to realize
operational efficiencies/Drive capacity planning by monitoring system resource
utilization, errors, and alert trends.
 
Document
system architectures, systems configurations, and technical operational
processes and policies. Participating in maintenance activities and on-call rotations
as required.
Execute
disaster recovery plans and report on metrics related to those activities.

Cloud Site Reliability Engineer - Deltek Systems Inc. (Upgrade to see actual info)
Troubleshoot
complex problems, provide software fault diagnosis, resolve operational issues,
and performance bottlenecks. 
Providing
Fault Diagnosis and Resolutions on Cloud SaaS Environment, Satisfying
Application Service Requests, and Executing SQL Scripts and Troubleshooting
data related concerns,
 
Performing
hotfix deployments and upgrade on databases to match the Cloud environment
requirements
 
Adding
contents on the internal Knowledge Base, Maintaining and auditing customer
Instance inventory list, working on automated deployment technologies.
 
Leading
the new hire training. Providing in depth product knowledge. Providing hands-on
training and experience in handling actual client requests or troubleshooting
on relevant errors.

System Administrator (Assistant TL) - Webfocus Solutions Inc.  (2016 –2017)
System
Failure Analysis Recovery, Log Analysis, Backups, Daily Bandwidth, Disk Usage
and CPU ProcessApplying
patches to servers with system and security updates.


Management of email accounts, subdomains, database, database user
accounts(phpMyadmin), FTP accounts, Web, FTP, mail account migration, servers,
control panel and bandwidth usage


Implementation and research of new IT application and system enhancement. Configure
softphones asterisk user accounts’ administration.

Monitors daily bandwidth, disk usage management and CPU processes of mail servers, email
spam, network connectivity, and email connection problem and email traffic.

 
System
Administrator - Webfocus Solutions Inc.  (2013 –2016)                     
 Diagnose and resolved technical
hardware and software issues. Analyzes POS System faults and troubleshoot; runs
diagnostic test on operating system and hardware to detect issues.
 
Ensure to update the iUpgrade to see actual info and give
the ticket to management Upgrade to see actual infoeracts w/ management on matters
concerning several functional areas, division or customer by following standard
helpdesk procedures and advise user on appropriate action. Identify & escalate
situations requiring urgent attention
 
 
TECHNICAL SKILLS
CLOUD
MANAGEMENT                       

Costpoint Tools: Web Config
Utilty, Web Integration Utility, Web Migration Utility, Web Monitoring Tool
 Database Maintenance:
Backup Retention, Pod/Server Migration, Account Decommission, Hotfix/Patch
Deployment
 AZURE tools, AWS, Saas, Paas, Iaas
 Data Refresh/Transfer: SQL
Access Maintenance, MSSQLUpgrade to see actual info, SQL Compare, Powershell
 User Management: Database
Connection Checking (Link-View), License Application,  Client Activation,
Rebuilding User Menu,
Active Directory Management, Activation of SaaS users
 HOSTING
ADMINISTRATION
Control Panel: H-Sphere
CPanel, WHM  (Web, Mail, DNS, and
Database Hosting)                                                                                                                                                    
DNS records Management:
Enom, GoDaddy, DotPH and Hsphere.
 TECHNICAL
SUPPORT
 In-house and client support
(Software, Hardware and Network)
??Email Configuration:
(IMAP/POP3) to different mail clients (MS Outlook, Mozilla Thunderbird, Outlook
Express, etc.) and Smartphones.
 Remote Support: Teamviewer,
Anydesk
??Email support: Resolve
Trouble Tickets within SLA and timely manner through phone and Support
Ticketing System.
 Documentation/Report:
Conduct basic forensic investigations and documentations in support of client’s
website hacking iUpgrade to see actual info.
 
 LINUX
ADMINISTRATION
Operating System: RHEL 5, 6
/ CENTOS 5, 6 for Workstation and Server.
 Server Application: Web
(Apache), Mail (Sendmail and Qmail), DNS Binding, Security (IPTABLES)
 Database Administration:
MySQL and PostgreSQL
 Server Monitoring: System
Failure Analysis Recovery, Log Analysis, Backups, Daily Bandwidth, Disk Usage
and CPU Process
 
 WINDOWS
ADMINISTRATION
Operating System:
Workstation (Windows XP, Windows 7, 8, 8.1 OS), Server (Windows Server 2003 /
2008 / 2012)
Web Application: (IIS,
Apache), Firewall Management DNS Record Configuration and Active Directory
(User Account Restriction and Privilege Control) System Patches and Security
Upgrades

 Database Administration:
MySQL, MSSQL 2005 / 2008 Standard | Express and ODBC
 Mail Administration: (Mail
Enable): Queue Monitoring and Spam Detection/Prevention
 
 TRAININGSAWS
Microsoft SC900                                                                                                    2022