CSR | Email & Chat Support & VA | Data Entry & SMM

In my three-plus years as a Customer Support Specialist in corporate production, I've developed a skillset finely tuned to address diverse client inquiries. Focused on subscription management and billing intricacies, my approach prioritizes client satisfaction and operational excellence.

Experienced chat support representative with a diverse background in the dating and telecommunications industries. Spent 6 months at eHarmony, specializing in assisting users with matchmaking queries. Followed by 2 years at AT&T, providing comprehensive support for telecommunications services. Currently, in my 1st year at Verizon, delivering top-notch assistance to customers in the dynamic telecom landscape. Proficient in troubleshooting, customer engagement, and ensuring a positive user experience.

Experienced data entry professional with over 3 years of dedicated service in a dynamic corporate production environment. Proficient in meticulously gathering and organizing essential information, specializing in lead data entry. Adept at handling diverse data types, including emails, contact numbers, addresses, and other relevant details crucial to the success of the organization. Demonstrates a keen eye for accuracy and attention to detail, ensuring the integrity and reliability of the data entered. Proven ability to work efficiently and effectively under pressure, meeting tight deadlines while maintaining a high standard of quality. Possesses a strong commitment to confidentiality and data security, with a track record of upholding data privacy standards. A reliable team player with excellent communication skills, contributing to the smooth flow of information within the organization. Committed to leveraging advanced data entry techniques and technologies to optimize workflow and enhance overall productivity.

In my six-month tenure as an SEO Specialist within a dynamic SEO company, I have delved into the intricate world of backlink management, unraveling its profound impact on organic traffic and online visibility. My role has been dedicated to meticulously examining backlinks, ensuring the cultivation of high-quality leads, and implementing strategic measures to catapult website rankings. At the core of my expertise lies a proficiency in conducting exhaustive backlink audits. This involves a meticulous evaluation of link quality, relevance, and authority. My knack for identifying and disavowing toxic backlinks has been instrumental in preserving website health and aligning with search engine compliance standards.