Eva
Collection Specialist| Customer Service| Technical Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelors degree
Last Active
April 4th, 2025 (yesterday)
Member Since
June 13th, 2019
Profile Description
Personable and dedicated Customer Service Representative with extensive experience in BPO industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Top Skills
Customer Support
Experience: 1 - 2 years
*Addressed customer service enquires quickly and accurately. *Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. *Built rapport with customers through courteous and professional communications. *Maximized customer satisfaction by resolving service issues promptly.
Customer Support » Sales Support » Account Retention
Experience: 1 - 2 years
*Provided helpful, attentive sales support to generate positive customer feedback. *Exceeded quota and metrics by offering value and relevance to customers, increasing satisfaction. *Used software, databases scripts and tools during phone calls to support positive communications. *Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
Office and Administration » Microsoft Word
Experience: 6 months - 1 year
Other Skills
Marketing » CRM » Salesforce
Experience: 6 months - 1 year
Customer Support » Technical Support
Experience: 6 months - 1 year
*Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. *Asked customers targeted questions throughout troubleshooting to determine smart solutions. *Provided clear and concise step-by-step technical support to guide clients. *Installed and set up applications for clients, including anti-virus software and Microsoft office
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Magalang, Pampanga
- Tests Taken
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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