Graphic Designer / Editor / Customer Support / SMM

https://patdycruz.my.canva.site/maria-patricia-dycruz-portfolio-website I am a dedicated freelance virtual assistant specializing in content creation and social media management. With a strong passion for photo editing, video editing, print design and creating content, I strive to excel in digital media. I am seeking collaborative opportunities to create impactful visual art. For me, graphic design is more than a profession; it is a true passion. I frequently find myself designing invitations and editing videos for personal or event purposes, embracing the creative challenges these projects bring.

> Handled escalated calls or issues that require further attention beyond the standard agent resolution process. > Handled escalated calls regarding the bank processes and services. > Handled escalated calls regarding the Savings Account, Passbook Account and Checking Accounts of the clients. > Handled escalated calls regarding the Home Loan, Car Loan and Personal Loan of the loan borrowers. > Handled escalated calls regarding the Mobile and Online Banking of the bank clients. > Handled and resolved client inquiries, requests, and complaints via phone, chats, email, and managed social media interactions on multiple platforms. > Handles clients’ deposits and loans with current and delinquent status with all post-booking or after-sales concerns, which includes, but is not limited to, product and account inquiries, insurance concerns, release of documents, etc., in accordance with the established Bank policies and the required turnaround time > Handled inquiries and resolved issues regarding Savings Accounts, Checking Accounts, Passbook Savings Accounts and Loans such as Housing Loan, Car Loan and Personal Loan. > Coordinate with the concerned departments and monitor processing of requests, including providing feedback through call or email to the branches and/or cardholders, within reasonable time. > Helping the customers with their complaints against fraud related transactions.

I am a dedicated freelance virtual assistant specializing in content creation and social media management. With a strong passion for photo editing, video editing, print design and creating content, I strive to excel in digital media. I am seeking collaborative opportunities to create impactful visual art. For me, graphic design is more than a profession; it is a true passion. I frequently find myself designing invitations and editing videos for personal or event purposes, embracing the creative challenges these projects bring.

I am a dedicated freelance virtual assistant specializing in content creation and social media management. With a strong passion for photo editing, video editing, print design and creating content, I strive to excel in digital media. I am seeking collaborative opportunities to create impactful visual art. For me, graphic design is more than a profession; it is a true passion. I frequently find myself designing invitations and editing videos for personal or event purposes, embracing the creative challenges these projects bring.

> Handled and resolved client inquiries, requests, and complaints via phone, chats, email, and managed social media interactions on multiple platforms. > Handles clients’ deposits and loans with current and delinquent status with all post-booking or after-sales concerns, which includes, but is not limited to, product and account inquiries, insurance concerns, release of documents, etc., in accordance with the established Bank policies and the required turnaround time > Handled inquiries and resolved issues regarding Savings Accounts, Checking Accounts, Passbook Savings Accounts and Loans such as Housing Loan, Car Loan and Personal Loan. > Coordinate with the concerned departments and monitor processing of requests, including providing feedback through call or email to the branches and/or cardholders, within reasonable time. > Helping the customers with their complaints against fraud related transactions.

> Handled and resolved client inquiries, requests, and complaints via phone, chats, email, and managed social media interactions on multiple platforms. > Handles clients’ deposits and loans with current and delinquent status with all post-booking or after-sales concerns, which includes, but is not limited to, product and account inquiries, insurance concerns, release of documents, etc., in accordance with the established Bank policies and the required turnaround time > Handled inquiries and resolved issues regarding Savings Accounts, Checking Accounts, Passbook Savings Accounts and Loans such as Housing Loan, Car Loan and Personal Loan. > Coordinate with the concerned departments and monitor processing of requests, including providing feedback through call or email to the branches and/or cardholders, within reasonable time. > Helping the customers with their complaints against fraud related transactions.

> Handled escalated calls or issues that require further attention beyond the standard agent resolution process. > Handled escalated calls regarding the bank processes and services. > Handled escalated calls regarding the Savings Account, Passbook Account and Checking Accounts of the clients. > Handled escalated calls regarding the Home Loan, Car Loan and Personal Loan of the loan borrowers. > Handled escalated calls regarding the Mobile and Online Banking of the bank clients.

I am a dedicated freelance virtual assistant specializing in content creation and social media management. With a strong passion for photo editing, video editing, print design and creating content, I strive to excel in digital media. I am seeking collaborative opportunities to create impactful visual art. For me, graphic design is more than a profession; it is a true passion. I frequently find myself designing invitations and editing videos for personal or event purposes, embracing the creative challenges these projects bring.

I am a dedicated freelance virtual assistant specializing in content creation and social media management. With a strong passion for photo editing, video editing, print design and creating content, I strive to excel in digital media. I am seeking collaborative opportunities to create impactful visual art. For me, graphic design is more than a profession; it is a true passion. I frequently find myself designing invitations and editing videos for personal or event purposes, embracing the creative challenges these projects bring.

> Handled and resolved client inquiries, requests, and complaints via phone, chats, email, and managed social media interactions on multiple platforms. > Handles clients’ deposits and loans with current and delinquent status with all post-booking or after-sales concerns, which includes, but is not limited to, product and account inquiries, insurance concerns, release of documents, etc., in accordance with the established Bank policies and the required turnaround time > Handled inquiries and resolved issues regarding Savings Accounts, Checking Accounts, Passbook Savings Accounts and Loans such as Housing Loan, Car Loan and Personal Loan. > Coordinate with the concerned departments and monitor processing of requests, including providing feedback through call or email to the branches and/or cardholders, within reasonable time. > Helping the customers with their complaints against fraud related transactions.