Security Engineer

Overview

Looking for part-time work (5 hours/day)

at $2.00/hour ($220.00/month)

Bachelor of Science in Information Technology

Last Active

November 26th, 2024 (4 days ago)

Member Since

June 8th, 2019

Profile Description

2012 Internship - Exclusive Calls Telemarketing Company
Done Inbound/Outbound Telemarketing regarding life and car insurance. Assistant System Administrator
and Technical Support while on the company. Educating employees on how to properly use applications
related to their roles. 

April 2013 – November 2014
Desktop Support - Accenture
Provided advanced technical support on user's PC simultaneously via remote regarding windows system
errors, shadow copy files, virus/phishing and pop-ups removal, registry fix, outlook, sharepoint, shadow
copy restore, re-imaging, deploying enterprise applications and AV etc. 

February 2015 – March 28 2017
Technical Support - Transcom/Samsung
Technical support for Samsung Canada employees and end-users regarding phones, tablets, notes,
printers, desktop, laptops and monitors. Educating users on the latest samsung technologies. I also
sometimes process refund/warranty claims and raise a ticket with internal sales escalation.

June 2017 – January 18 2020
IT service desk – Genpact Alabang
Provides 1st and 2nd line of support to employees via remote desktop troubleshooting, file recovery, Active
directory related issues, outlook/avaya issues, triaging P1 issues with different escalation teams, event
monitoring via Splunk, provisioning/deprovisioning of accounts, SCCM configurations/installation, VM
configuration for other support teams, VPN related issues, IUpgrade to see actual info and Change Management etc.

March 2020 - November 2022
Support Sophos users regarding their security infrastructure including deployment issues, investigating
false positive/negative detections, ransomware response, sophos safeguard(encryption), threat hunting
and source of infection hunting, hardening. Also handles Mobile device management for users.

November 2022 - at present                                                                                                      Main POC for the IT security of the company and our webapps. Including AWS, Snyk, CloudFlare and
endpoints. Also handles the documentation and implementation of the company's compliance. Making sure
everything is secured by doing light vulnerability checks and applying the required remediations. 

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