Laila

Team Lead, Video Editor, Virtual and Executive Assistant

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Overview

Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

AB Political Science

Last Active

March 8th, 2025 (today)

Member Since

June 2nd, 2019

Profile Description

I was mainly a customer service representative for three years in different accounts and fields such as sales and insurance. By implementing a fast and accurate manner of solving customer issues, my efforts resulted in high marks on quality assurance evaluation which got me promoted as a Quality Analyst last April 25, 2022. I evaluated the calls of 56 agents weekly to ensure call quality. Then after three months, I got promoted again as a Team Lead in customer service. I assist representatives and their customers. I often resolved and de-escalated customer complaints by solving issues quickly, achieving high customer satisfaction. I also meet up with clients for our monthly business review. I also had an experience on online video editing, SEO, audio cleaning, and thumbnail making as a part-time.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Video Editing

Experience: 2 - 5 years

I am also an SEO for private Youtube clients mainly in real estate, sports, and financial literacy videos but flexible with other subjects as well. I do video editing, color grading, graphics, motion graphics, sound effects, animations, special effects, thumbnails, and flyers/posters. The tools I used for video editing are iMovie, Canva, Adobe Premiere Pro, DaVinci Resolve, Reels, Carousels, TikToks, YouTube long-form videos, and YouTube shorts.

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Dumaguete, Negros Oriental

Tests Taken: IQ
Score: 104: DISC
Dominance: 29
Influence: 32
Steadiness: 14
Compliance: 25: English
C2(Advanced/Mastery)