Customer Service/ /Technical Support/Service Desk/Sales 

Overview

Looking for full-time work (8 hours/day)

at $3.80/hour ($668.80/month)

Associates degree

Last Active

February 20th, 2025 (6 days ago)

Member Since

June 1st, 2019

Profile Description

CHARACTER BACKGROUND:
* Flexible person who loves to learn; computer Upgrade to see actual infoourceful and detail oriented; skilled problem solver and multi-tasker. Confident and Concise communicator.
Combination of almost 5 years in a BPO industry handled different kinds of account like education, telco, finance, sales. Experience in International Brokerage /Transfer agency. 9
- Can work equally well as a member of a team or independently; Confident and concise communicator
- 2 years being Technical Support/Service Desk in different accounts in Educational, Telco, Cable Internet, B2B in a BPO setup.
- 2 years in Customer Service, Sales, Billing in a BPO setup.
- 2 years being Account Executive in IT industry focuses on security systems and IT Infrastructure outside BPO setup.
- 9 months experience in Freelance industry (3 months customer service; 6 months dispatch manager.
Customer Service
- Able to handle in a stressful and fast paced environnment, Flexibe and adaptible
- Time management skills
- Can empathize with customer, patient with irate and confused customers
- Analytical and Detial otiented
- Familiarity with CRM and ticketing tools usage
Technical Support Service Desk
- Proficiency in Troubleshooting Hardware, Software, Windows/MAC OS, configuration of VPN, basic network troubleshooting.
- Knowledgeable in Installation/Uninstallation of Software, Local Printers, Shared drive, Microsoft Products (O365, Teams, Sharepoint) and other apps.
- Familiarity in Ticketing Systems using Genesys, Sparc, Sales force;
- Remote desktop tools and Virtual Machines like Citrix, VMware, Bomgar, Zoom;
- Manage IUpgrade to see actual info and Service Request, backlogs, escalation tickets within the required SLA.
- Assist users with setting up accounts and configuration; password resets, bitlocker issues, Active Directory, ARS, Azure, Mobile applications (Microsoft Intune, O365, etc)
- Two-Factor authentication (OKTA, RSA, Microsoft. Authentication
Dispatch Manager
- Managing staff and information were
- Communications with the team and and customers about resolution time
- Quality Control
- Sending out technician to their assigned areas
- Leadership and management skills