Experienced professional with over 5 years in the BPO and eCommerce industries, specializing in customer service, technical support, sales, mobile collections, and complaint resolution. I have a proven track record of improving customer satisfaction and driving sales growth.
Key Skills:
Customer Service Excellence: Strong ability to create positive customer experiences and build lasting relationships.
Technical Support: Proficient in troubleshooting and resolving technical issues effectively.
Sales Proficiency: Skilled in upselling and cross-selling to boost revenue and retain customers
Complaint Resolution: Expert in turning complaints into opportunities for improved loyalty.
Lead Generation & Data Entry: One year of experience in lead generation and efficient data management in eCommerce.
Analytical Skills: Able to analyze feedback and sales data to identify trends and improvements.
I am passionate about using my skills to support team success and drive growth, thriving in fast-paced environments and committed to achieving exceptional results.
Experience: 6 months - 1 year
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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