Operations Manager - Team Leader - Virtual Assistant 

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (yesterday)

Member Since

May 27th, 2019

Profile Description

I have been in the industry for 10 years, I developed a strong understanding of the demands and needs of the customers. I was able to learn how to adapt and manage teams and clients. I am well-experienced in handling clients via chat, email, and phone. I have a mentoring and business management experience for almost 6 years collectively.

I was a former Project Coach, Virtual Assistant, and Operations Manager for a customer service company and digital marketing service provider. 

My roles include:

Maintaining constant communication with management, staff, and vendors to ensure proper operations of the organization
Developing, implementing, and maintaining quality assurance protocols
Growing the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
Actively pursue strategic and operational objectives
Ensure operational activities remain on time and within a defined budget
Track staffing requirements, hiring new employees as needed
Manage and update operations metrics
Supervise and hire employees
Creating client workflows
Managing agents and teams.
Coaching and training agents.
Manage Quality Assurance
Strategize process improvements
Conduct budget reviews and reports.
Calendar Management
The right hand of the CEO
Project Management
Task Management
Team Management

I have managed small businesses and projects such as E-Commerce, Real Estate, Startups, SAAS, Auto Sales, Travel & Tourism, Health, Web Hosting, Pharmacy, Government, IT Services, Small Business, Fashion & Apparel, Jobs & Education, Hotels& Restaurants.

I am adept in using all live WordPress, asana, simply-CRM, Freshdesk, Zendesk, Xero, nectardesk, capsule CRM, Airtasker, TradifyHQ, Monday, all live chat software, and many more.