VIRTUAL ASSISTANT/SMM/MARKETING ASSISTANT

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

September 24th, 2024 (46 days ago)

Member Since

May 26th, 2019

Profile Description

PROFESSIONAL EXPERIENCE
Virtual Assistant (6/2013 to Present)
• Handle correspondence and respond to inbound calls from customers
• Book customers’ appointments and make follow up calls
• Handle calendar management duties by coordinating executives’ schedules and appointments
• Handle database building duties such as updating email or contact lists
• Book hotels and flights for customers and ensure that they are made aware of the details
• Prepare slideshow presentations for executives and record minutes of meetings
• Set up and manage social media accounts on Facebook, Twitter and Upgrade to see actual info
• Publish blog posts and filter and reply to comments left on the blog
• Answer support tickets to resolve customers’ problems and provide additional information
• Continuously met data entry deadlines for 2 years, often entering more than a 1000 entries per hour
• Proofread and edited 115 blogs for the company, now being followed by 1.5m customers
• Received inbound calls for information regarding different companies on the Initiative panel
• Provided information regarding services and products and answered callers’ queries
• Assisted callers in resolving issues by troubleshooting their problems over the telephone
• Made outbound calls to prospective customers to provide them with information on the company’s products and services
• Handled incoming emails and support tickets by appropriately replying to them following company policy
EDUCATION
WESTERN MINDANAO STATE UNIVERSITY
AB English
Bachelor of arts in English
AREAS OF EXPERTISE
• Inbound Calls Management • Online Research
• Data Entry • Business Scheduling
• Website Maintenance • Travel Planning
• Emails Management • Client and Partner Management
• Bookkeeping • Business Chasing
• Proofreading and Editing • Transcription